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Project Manager, Research

Buenos Aires, Argentina

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Help build the future of AI-powered business communications at Dialpad. At Dialpad, we’re on a mission to transform business communication for companies and their customers. Powered by our deep tech stack and custom-built AI platform, we aim to help enhance every customer’s interaction with their customers—not replace it.

We believe that when people come together to create thoughtful, high-quality experiences that solve real-world problems with empathy, great things happen. We care deeply about craft, going deep into the details. We aim to help our customers with every action—and enjoy it in the process. As part of our growing design organization, you’ll join a team that cares not only about this, but supports each other, and is driven by curiosity and a shared commitment to building a world-class design culture.

Your role

We are seeking an experienced Project Manager to join our Design team, to support the evolution of our end-to-end experience across the Dialpad suite. You’ll partner with the Design and Product Management teams to scale our research practice, collaborating with them to make sure users are kept front and center in our product development process, ensuring that research efforts are strategic, impactful, and aligned with company goals.

The ideal candidate will possess a strong background in project management, relevant Research experience, excellent communication skills, and a passion for optimizing workflows and collaboration.

As a Project Manager, you will play a key role in addressing opportunities for improvement in team research operations, with a specific focus on tools and software and knowledge.

This position reports to our Design Operations Sr. Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

Research Planning

  • Assess research opportunities and needs across teams to identify impactful projects.
  • Define and implement processes to prioritize research initiatives based on strategic goals and resources.
  • Use data analysis skills to gather user data and product metrics, identifying opportunities for future research.
  • Support designers and PMs in creating robust research plans, including participant selection, research type, and study logistics.

Research Execution and Advocacy

  • Propose and manage User Research initiatives to foster ongoing engagement with key users.
  • Support research initiatives within the team, ensuring a cohesive and integrated approach to design processes.
  • Assist in conducting research projects, including moderated interviews, live observational studies, and mixed-methods research.
  • Advocate for the value of user research by educating leadership, designers, and cross-functional teams and sharing success stories through varied initiatives

Cross-Team Collaboration & Knowledge Sharing

  • Establish and manage collaboration frameworks with Customer Success and Growth teams to streamline user recruitment for research studies.
  • Partner with Designers and Product Managers to support research projects, including planning, milestone definition and success criteria.
  • Develop and implement processes that encourage the sharing of insights, best practices, and lessons learned within the team.
  • Establish effective connections with other teams to foster cross-functional knowledge sharing and collaboration.

Skills you’ll bring

  • Bachelor's degree in Business Administration, Research, Design or relevant field; Project Management certification is a plus.
  • Familiarity with Research, Design and Product Management processes and tooling, such as Figma and FigJam (Preferred).
  • Proven experience in SaaS industry and Product Development (Required).
  • Proven experience in project management (+5 years), particularly in a Research, Design or Product Management environment (Preferred).
  • Strong knowledge of project management tools such as Jira and Monday.com (Required).
  • Strong written and verbal communication skills, combined with expertise in documentation and a talent for building positive relationships (Required).
  • Analytical mindset with a focus on continuous improvement (Required).
  • Proven ability to work collaboratively with cross-functional teams and excel in navigating ambiguous environments (Required).
  • Strong organizational and independent execution abilities (Required).
  • Ability to define new processes, programs and with demonstrable and consistent success (Required).
  • Experience with SQL, Amplitude, Domo and other data analysis tools (Required).

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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