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Manager, Sales Development

Tempe, US

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About The Role

As the Manager of Sales Development, you will lead and inspire a high-performing Sales Development team, driving both individual and team success. You will report directly to the AVP of Global Business Development and will be responsible for ensuring that your team is consistently generating high-quality opportunities that fuel the sales pipeline and drive revenue growth. Your success will be measured by the quality and quantity of qualified opportunities produced by your team and your ability to develop innovative strategies to optimize team performance.

The Team

Your SDR team will support our Mid-Market segments and will be responsible for building a qualified pipeline for our Sales organization by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad. If you're energized by tackling new challenges daily and are committed to helping others succeed, this is the role for you.

What you'll do

  • Recruit, mentor, and lead a team of high performing Mid-Market Sales Development Representatives to uncover new business opportunities and qualify leads.
  • Oversee outbound prospecting, meeting creation, and pipeline generation for our Mid-Market Sales org.  
  • Plan and deliver creative lead generation tactics to meet and exceed team goals.
  • Create, experiment, and implement new ways of engaging with prospects to increase outbound conversion rates and provide an amazing full-cycle customer experience.
  • Develop and maintain SDR best practices, pitches, and objection handling.
  • Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.
  • Coach and develop your team and prepare them for promotions into other positions within Dialpad.
  • Increase effectiveness of sales development tech stack.
  • Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
  • Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

Skills you'll need

  • 3+ years sales experience, preferably in the B2B SaaS space.
  • 2+ years experience managing sales teams
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
  • Excellent analytical and problem solving skills.

Who you are

You put people first, always prioritizing the development of an inclusive and supportive culture for SDRs, both current and future. Your daily focus is on empowering your team, providing guidance, and helping each rep find their unique path to success. Your core mission is driving qualified pipeline growth for the company—both in terms of closed won revenue and internal talent development.

When challenges arise, you approach them with a solution-oriented mindset and inspire your reps to do the same. You value creativity, innovation, and individuality, nurturing what makes each team member unique. You thrive on tackling challenges head-on, with a proven history of perseverance and success.

While data drives your decision-making, you understand the importance of balancing analysis with decisive action to overcome obstacles and keep moving forward.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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