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Engineering Manager, Messaging

San Ramon, US

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Messaging team is responsible for delivering world-class messaging features that allow our users to communicate and collaborate seamlessly. The team owns key aspects of our messaging platform, including real-time messaging, notifications, and integrations with other communication tools. We focus on building a reliable, scalable, and engaging messaging experience for our customers, whether they're using SMS, team chat, or other messaging mediums.

The Messaging team is a diverse group, consisting of Engineers, Product Managers, Designers, and QA specialists. We’re looking to grow our team and expand our impact, and as part of this effort, we're seeking an Engineering Manager to lead a group of talented engineers focused on delivering high-quality messaging solutions.

Your role

As an Engineering Manager for the Messaging team, you will lead a team of engineers, overseeing the design, development, and delivery of messaging features. Your primary responsibility will be to guide your team through the development lifecycle while ensuring alignment with other engineering teams working on related projects. You'll work closely with product managers, designers, and cross-functional teams to ensure seamless integration of messaging features into the broader Dialpad ecosystem.

Collaboration will be key: you’ll partner with Engineering Managers from other teams (e.g., Contact Center Omnichannel, Telephony, and AI) to align on shared goals, maintain consistency in development practices, and deliver a unified messaging experience across Dialpad’s product suite. This team is positioned for significant growth, and you’ll have the opportunity to take on increasing leadership responsibilities as we scale.

Please note that hands-on technical involvement is expected, and as part of the interview process a live coding interview will be conducted.

This position reports to our Senior Manager of Engineering and has the opportunity to be based in our San Ramon Office. The position will require a hybrid working arrangement. 

What you’ll do

  • You’ll have direct reports ranging from Junior to Senior engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
  • Consistently work with your direct reports to support their career growth.
  • Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
  • Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.
  • Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
  • Drive effective engineering processes and policies.
  • Scale the team by recruiting candidates from diverse backgrounds.
  • Get hands on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural reviews.

What we’re looking for

  • 4+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
  • 10+ years professional experience as an engineer or engineering leader.
  • Experience with the development of performant, scalable customer facing applications.
  • Hiring & interviewing skills.
  • Onboarding & mentorship experience.
  • Willingness to get involved technically & deep diving as necessary to ensure technical constraints and dependencies are managed effectively.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range

$242,100 - $262,633 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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