Workplace Experience and L&D Coordinator

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Workplace Experience and L&D Coordinator, you’ll help bring our learning initiatives to life and provide essential HR administrative support. Alongside these people programs, you will coordinate office operations across 14 global hubs, with a dedicated focus on our San Ramon headquarters. 

This position reports to our Sr. Manager, Employee Experience & Development, and has the opportunity to be based in our San Ramon Office. This role requires working from Dialpad’s San Ramon office.

What you’ll do

• Coordinate logistics for and facilitate trainings and programs (e.g., new hire orientation, leadership sessions, other learning events).
• Handle invites, calendar management, room/meeting setup, attendance tracking, and follow-up emails.
• Help keep training materials and decks organized, up to date, and on-brand.
• Collect feedback (e.g., surveys, NPS), maintain basic reports, and share key insights with the L&D team.
• Support new hire onboarding, including first-day logistics, welcome materials, and basic HR paperwork in partnership with People Ops.
• Maintain accurate employee records and simple trackers; help with updates to org charts, documents, and internal pages (e.g., Confluence).
• Help with HR admin tasks such as standard letters, reports, and documentation.
• Assist with US benefits administration, including responding to basic employee inquiries, supporting open enrollment logistics, and maintaining benefit documentation.
• Manage logistics for new hire and anniversary swag, and support our recognition and engagement programs.
• Handle sensitive information with strict confidentiality.
• Be a welcoming, professional first point of contact for employees and visitors at our San Ramon HQ.
• Lead and coordinate onsite meetings and events (e.g., room setup, catering coordination, A/V checks, day-of logistics), including site-specific team building and culture-building events.
• Partner with facilities, IT, and vendors to keep the office stocked, safe, and running smoothly.
• Help keep the space clean, organized, and ready for important visitors.

Skills you’ll bring

• Operations specialist with experience in at least one of these areas: office coordination, HR/People support, L&D coordination, or similar administrative roles.
• Highly organized and detail-oriented: you can juggle multiple deadlines, keep track of moving pieces, and follow through reliably.
• Strong communicator: You write clear, polished emails and feel comfortable communicating with employees and leaders at all levels.
• Service-oriented and professional: you enjoy helping others, creating a positive experience, and representing the company in person.
• Tech-savvy: comfortable with Google Workspace (Docs, Slides, Sheets) and eager to learn HR or learning tools (HRIS, LMS, ticketing systems).
• Discreet and trustworthy: you handle confidential information with care and good judgment.
• Growth-minded: excited to learn more about People Operations, L&D, and workplace experience.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.