Group Product Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:

Are you ready to lead and innovate? We're seeking a dynamic Group Product Manager to drive the strategy, development, and enhancement of our Diligent Boards solution. In this role, you'll combine business acumen with technical expertise to turn visionary ideas into exceptional products. Your passion for customer satisfaction and user experience will set new industry standards.

As a leader, you'll foster team growth and collaborate with Engineering, UX, and Development to execute a compelling product strategy. You'll also be the product's enthusiastic evangelist, driving marketing strategies and partnering with sales and customer success teams. If you have the vision and leadership to make a tangible impact, join us and transform the future of digital governance!

Key Responsibilities

• Define, lead, and communicate product strategy in support of the business objectives.
• Ensure rapid pace of moving from strategy to execution.
• Build understanding, consensus, and execution alignment with key stakeholders. Develop a strong understanding of stakeholders to drive decisions.
• Work with teams of engineers, POs and UX Designers to drive agile execution of new product launches. 
• Engage with customers and users for discovery and validation of new solution capabilities.
• Ensure ongoing product growth and expansion by gaining and exploiting marketing feedback from customers, prospects and users.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our users successful at their jobs.
• Track product performance, user engagement, and outcomes.

Required Experience/Skills:

• Proven experience in product management, preferably with SaaS experience with a high number of users.
• Demonstrated examples of innovation that created outstanding value for customers and users.
• Proven track record for developing, managing, and launching large-scale cloud-based software products.
• Ability to conceptualize, negotiate and sell ideas internally and externally.
• Excellent written, presentation and verbal communication skills and a strong business acumen.
• Data-oriented mindset, and you are passionate about user and performance metrics.
• Strong ability to define and measure success.
• Excellent organizational, project and resource management skills.
• Experienced in using product management software (e.g. Aha!) and best practices.
• Experience in using process (e.g. Confluence) and workflow software (e.g. JIRA) and best practices.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}