Benefits Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:  

The Benefits Analyst role supports Diligent’s global benefits providing excellent customer service to employees and serving as a first point of contact for benefits program including health and welfare plans, retirement plans, and leave of absence. This versatile role juggles often competing priorities and requires a diverse skill set ranging from knowledge of benefits programs, compliance and administration, and HR systems. The role partners with all members of our HR team, interacts with employees and managers at all levels of the organization and requires operational immersion into the inner workings of an HR department and a detailed understanding of HR processes and procedures. This role will be expected to support M&A integration activities and support the organization as it continues to scale and grow. 

Key Responsibilities  

• General day-to-day administration and first point of contact for benefits programs including health & welfare plans, wellness and leave of absence administration 

• Partner with payroll to ensure accurate and timely processing of benefits deductions and provide recommendations for areas of efficiencies and improvement 

• Ensure data integrity and accuracy of employee benefits information through audits and billing reconciliation liaising with AP and vendors as required 

• Work with benefit vendors to resolve employee issues, ensure accurate billing, and implement the most streamlined administrative processes 

• Key role in the development of benefits content on company intranet, maintaining updated and accurate benefits information 

• Integral support during and leading up to annual renewals and enrollments, including heavy involvement of the Open Enrollment process  
• Support compliance and reporting obligations including but not limited to ACA filings, annual plan notice distributions, non-discrimination testing, etc. 

Required Experience/Skills  

• Bachelor’s degree, 3-5 years’ experience in Benefits  

• Knowledge of Benefits regulations and compliance including COBRA, ERISA, ACA, FMLA and experience administering both fully-insured and self-insured plans  

• Working knowledge of benefits technology and HR systems as well as HR operations, policies and process  

• Exceptional attention to detail and data integrity  
• Self-motivated and comfortable navigating a dynamic, fluid environment with strong collaboration and communication skills, customer service oriented 

Preferred Experience/Skills  

• Experience within a global organization and ability to interact with and influence various departments and levels of management  

• Project management skills with the ability to coordinate and prioritize multiple projects, analyze data and process and communicate recommendation 

FLSA Status: Exempt

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}