Solutions Marketing Manager
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
The Marketing Team is focused on operationalizing our solutions in market to maintain consistent messaging, sell more effectively, and lead with customer outcomes. Our team plays a pivotal role in crafting insights and resources that support our solutions across the entire customer journey. We collaborate closely with product marketing, solutions designers, sales, and regional marketing teams to develop assets that drive cross-sell opportunities, increase customer awareness of our solutions, and support long-term adoption through a land & expand motion.
As a Marketing Manager, you will report to the Director of Customer Experience and be responsible for developing and optimizing high-impact content that empowers commercial teams to engage prospects and customers effectively. This role requires a strong storyteller and content strategist who can create compelling multi-channel assets while ensuring messaging aligns with market needs. You’ll work cross-functionally with sales, customer success, product marketing, and regional teams to drive content adoption and ensure consistency.
Our in-office policy requires a minimum of 50% attendance each month fostering collaboration and team connection in person, while still offering the flexibility to work from home.
Key Responsibilities
- Develop and implement high-impact content that fuels commercial engagement—including solution briefs, case studies, pitch decks, website messaging, video scripts, and outreach sequences.
- Refine and evolve solution messaging to clearly articulate our value propositions, ensuring consistency across all customer-facing assets.
- Drive content adoption within sales, customer success, and marketing teams to maximize impact.
- Collaborate with cross-functional teams (sales, product marketing, solutions designers, and regional marketing) to ensure messaging resonates across different industries, regulatory landscapes, and customer pain points.
- Support go-to-market (GTM) initiatives by crafting compelling content that aligns with product launches, competitive positioning, and key market triggers.
- Track and measure content performance, gathering insights on internal adoption, customer engagement, and conversion impact to continuously refine messaging and optimize assets.
Required Experience & Skills
- 7+ years’ experience working cross-functionally with sales, product marketing, and customer success teams to align messaging and drive asset adoption.
- Proven ability to craft compelling messaging and multi-channel content assets, including solution briefs, sales materials, digital content, and presentations.
- Strong project management skills, with the ability to execute and iterate on multiple content initiatives simultaneously.
- Exceptional writing, communication, and presentation skills, with a proven track record of turning complex topics into clear, engaging narratives.
- Data-driven mindset, with experience tracking content performance and leveraging insights to improve engagement and effectiveness.
Preferred Experience & Skills
- Experience working in governance, risk, compliance, or highly regulated industries.
- Familiarity with AI-powered content creation tools.
- Passion for working with customers and commercial teams to develop engaging content that drives action.
U.S pay range
$99,000 - $125,000 USD
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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