ServiceNow Administrator / Developer (Job 975)

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The ServiceNow Application Administrator will provide hands-on technical support to manage and maintain various ServiceNow custom applications.  Champion the adoption of supported application services as appropriate for our business. Interface, support, and train business users on the functions and capabilities of the custom application.

Responsibilities

• Experience with ensuring the operational health of the ServiceNow online environment, including security, availability, performance, interoperability, and reliability.
• Experience or Familiarity with administrative activities associated with a Space Management Software application.
• Knowledge of ServiceNow Administrative Tasks and Activities
• Administration, support, and configuration of application feature tools for staff
• Ability to work in a multi-vendor ServiceNow environment
• Ability to work with multiple product sets from the same vendor
• Ability to understand and work with a complex organizational hierarchy
• Participate in gathering and analysis of business requirements for software capabilities, e.g., Jira, implement latest technologies and 3rd party software solutions, i.e., Jira, Adobe, Kanban, etc.
• Deliver a consistent process for incident and problem escalation, along with resolution

Qualifications

• Bachelor’s degree in information technology and five (5) years of experience or equivalent work experience in lieu of education will be considered.
• Progressive experience in a technical help desk or a customer service environment
• Proficient knowledge of Office 365
• ServiceNow Administrator experience
• Exceptional interpersonal, oral, and written communication skills
• Must be able to obtain a Public Trust clearance 
• Experience with Nuvolo Space and Reservations System Application (desired)
• Expert Level Analysis Skills using Excel or other similar tools (desired)
• Ability to prioritize activities for the development/support team (desired)
• ServiceNow certifications (desired)

Basic Compensation: $125,000 - $135,000 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future, therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.