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Client Services Operations Specialist

Remote US East

Location

Our Client Services Operations Specialist will be an integral part of our Cloud Reliability Engineering team.  This role is based remotely on the east coast preferably (or central time zone would be ok) of North America.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. 

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. 

The Opportunity

As a Client Services Operation Specialist, you will be responsible for supporting the operational functions within the Client Services organization, which is a critical component of our effectiveness as a business.

Setting up cloud accounts, managing and administering the customer onboarding process at DoiT is a crucial task that has significant implications on customer experience. Managing this process and others, driving reliability, repeatability and consistency is a critical aspect of our success.

As a Client Services Operations Specialist, you’re going to partner with the Sales and Engineering organizations to support this mission delivering great outcomes for our customers. If you are looking to expand your skill sets, this role is for you.

Responsibilities

  • Collaborate between Sales and Engineering organizations to support business processes driving positive customer and employee experiences
  • Create and onboard new Cloud Account/s using approved mechanisms 
  • Peer review customer onboardings to ensure quality assurance
  • Create and maintain documentation around customer processes and help demystify complex onboarding & offboarding scenarios
  • Provide support to sales, customer reliability engineers and customers throughout the customer onboarding and offboarding process 
  • Support escalations related to customer account configurations and other cloud service provider requirements
  • Keep records and internal systems up to date needed to support observability and maintain business requirements
  • Identify & drive process improvement opportunities for Client Services operational processes 

Qualifications

  • 1-3 years of experience with Cloud Service Providers
  • Good understanding of Cloud IAM and IAM Roles
  • At least 1 year of customer-facing experience
  • Own your tasks and have strong attention to detail
  • Experience working in global teams, collaborating across different time zones and cultures to drive successful outcomes.

Bonus Points

  • Cloud practitioner or associate level AWS or GCP certifications
  • Understanding complex issues with a view to simplifying these issues
  • Knowledge or experience of working with AWS in the Solution Provider Program
  • Experience working and growing within a fully remote global team.

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. 

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button. 

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend 
  • Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote

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