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Partner Delivery Manager
COMPANY OVERVIEW
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
POSITION SUMMARY
This role is required to be in office 5 days a week.
At Domo, we leverage partners to help sell our software and provide implementation services post-sale. This enables us to rapidly grow and scale our business. A Partner Delivery Manager (PDM) is a keystone in ensuring top quality customer experiences by serving as the interface between partners and internal Domo teams (Sales, CS, Product, Support, etc.). A PDM oversees implementation success and strives for continuity delivery and communication to ensure customer satisfaction. Domo is in need of PDM’s who have experience managing SaaS based partner relationships. A successful candidate will have demonstrated sustained exceptional relationship management, innovation, creativity, insight, leadership, and good judgment.
KEY RESPONSIBILITIES
- Serve as the primary point of contact between Domo’s partners and internal teams to ensure successful project implementation and customer satisfaction;
- Ensure project communication is timely, complete, and accurate;
- Use data and automation to manage a portfolio of projects in strategic and efficient ways;
- Develop relationships across Domo teams as a means of connecting partners to solutions that will enhance project delivery;
- Own strategic decisions around partner project assignment;
- Conducts regular partner performance review and develops strategies for improvement;
- Gather and distill learnings from partner deliveries to ensure continued understanding of our customers’ needs even when not delivered internally;
- Develop process and standardization around delivery to drive consistent, predictable, and repeatable success across internal and external delivery teams;
- Collaborate across teams to curate best practices and provide enablement to internal and external teams.
JOB REQUIREMENTS
- 5+ years of experience in partner relationship management or program management, preferably within a SaaS environment. Minimum Bachelor’s degree in Business or other relevant field or equivalent job experience;
- 5 years experience working cross-functionally with Sales, Customer Success, Product, and Support teams;
- Strong project management skills, with experience managing multiple implementation projects simultaneously;
- Excellent communication and relationship management skills, with the ability to influence and collaborate effectively with partners and internal stakeholders;
- Ability to navigate and resolve complex challenges with creativity, leadership, and good judgment;
- Demonstrated excellence at handling complex escalation topics to both executive and technical personnel;
- Must have a working knowledge of specialized BI tools and solution providers;
- Ability to work independently and manage multiple task assignments;
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint);
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment;
- Experience in recognizing business problems and recommending/developing solutions.
LOCATION: American Fork, UT
BENEFITS: https://www.domo.com/company/careers/culture
Domo is an equal opportunity employer.
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