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Vice President, Client Experience - Healthcare

Chicago, Illinois, United States

Vice President, Client Experience, Healthcare

We are seeking a strong Vice President to join our Healthcare Practice in Chicago. The Vice President will have proven leadership and client service skills, and experience managing integrated communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.

 

Responsibilities:

  • Manage programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to drive corporate reputation for pharmaceutical, biotech, medical device and health association clients and prospects.
  • Manage workstreams with a focus on supporting corporate reputation communications and disease awareness campaigns with grassroots, community-level activations.
  • Oversee communications programs in support of regulated products like medical devices and pharmaceuticals, including sharing of clinical data and regulatory milestones.
  • Under senior guidance, support development of strategic plans and recommendations tailored to clients’ business objectives
  • Draft key messaging and execute on materials proposed in plans, including but not limited to enterprise-level content, media strategies and pitches, narratives, strategic decks, and content for branded and unbranded disease awareness campaigns.
  • Maintain daily client contact, serving as a trusted resource and advisor.
  • Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans.
  • Act as an effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties.
  • Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience.
  • Have ownership of client financials and profitability.
  • Coordinate integration with other agency partners.
  • Successfully navigate conflicts across internal stakeholders, clients and agency partners.
  • Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
  • Actively participate in agency development and assist with new business

 

Basic Qualifications:

  • Bachelor’s Degree in Marketing, Communications, Public Relations or related field
  • At least 8+ years’ PR/communications experience
  • Strong project management skills and attention to detail
  • Experience managing high-performing teams; mentoring team members
  • Confident presenter and persuasive speaker

 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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