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Director, Client Operations

United States of America

*This role is open to applicants within a commutable distance of our Atlanta & Chicago offices.*

WHAT ARE WE LOOKING FOR
Momentum is looking for a Director of Client Operations to join our team supporting a major Communications company and a growing portfolio of Clients. We’re looking for a detail-oriented and process driven individual to elevate our operational ability to drive efficiency, agility, profitability and quality of work. You will be essential to the continued success of the client/agency partnership at large.

HERE’S WHAT YOU’LL DO (RESPONSIBILITIES)

  • Partners with the Operations and Account/Discipline leads to drive executional and operational excellence across the account
  • Partners with Project Management teams, Resource Management, Finance and Account Leads to implement and oversee the following key operational work streams:
    • Scope Tracking/Utilization/Burn Reporting
    • Program Budget Reporting
    • Heat Mapping – Anticipating workloads and scheduling resources ahead of time
    • Support and help drive the creation and maintenance of onboarding processes and documents for new employees
  • Partners with Account Lead, workstream leads, Discipline leads, Operations and Finance to ensure necessary inputs are provided to develop annual Scope of Work/Retainer in conjunction with Client procurement and Client leads
  • Evaluates and challenges existing workflow processes, making recommendations for further improvements and driving implementation
  • Identify opportunities to develop new systems and tools to ease workflow challenges
  • Works closely with the Project Management and Account team to successfully shepherd projects across the Momentum system, finding the most efficient path to completion while meticulously tracking costs ensuring: accurate time reporting, proper fee application, appropriate resource assignments, accurate project projections and the ability to speak to project variances.
  • Oversees inventory audit processes, brand compliance process, ways of working with the IAT, operational work streams that stem from Client procurement and supports on financial audit processes as necessary, led by Finance
  • Cultivates and supports an environment that facilitates mutual respect and partnership across functions; quality thinking; appropriate risk taking; strong internal communications; regular performance feedback and adherence to agency policy
  • Supports agency culture through leadership integrity and transparent, professional communication
  • Creates a work environment which is conducive to improved operating efficiencies
  • Supports Momentum’s core values
  • Participates in all key team meetings
  • Attends a variety of event activations throughout the year to see the work we do come to life
  • All other duties as assigned

 
HERE’S WHAT WE’RE LOOKING FOR (QUALIFICATIONS & REQUIREMENTS)

  • Bachelors Degree required, preferably in Marketing
  • 8+ years experience within marketing or an operations focused role
  • Agency experience strongly desired
  • Exceptional relationship and influencing skills
  • Passion and solution orientated approach to problem solving
  • Exceptional verbal & written communication skills and adept at communicating effectively across all levels
  • Proven record of solving tough operational challenges to increase efficiencies, drive cost savings and deliver high quality product
  • Leader and partner of people across disciplines with an ability to exercise both influence and directive as the situation requires
  • Highly developed presentation and delivery skills
  • Ability to perform well in fast changing environments.
  • Exceptional client management skills
  • Demonstrated success in leading multi-disciplinary teams in delivering exceptional work within budget parameters
  • A passion to help and develop people – making yourself readily available to answer questions and offer support, and the ability to motivate people to succeed
  • Demonstrated leadership and mentorship skills


ABOUT US – MOMENTUM WORLDWIDE 
Momentum is an agency of doers. We make the industry’s most disruptive, entertaining, shareable, unforgettable experiences for our clients and their fans. We do it by bringing people closer to what they love, in original and unexpected ways. Whether it’s a physical activation, a virtual experience, or a piece of unique branded content, it’s all part of what we call the Total Brand Experience — ideas that solve business challenges, through best-in-class Consulting, Strategy, Analytics, Experience Design, and Production.

We want you to help brands do amazing, unprecedented, wild things, creating experiences that people never forget.

WHAT CAN YOU EXPECT FROM MOMENTUM

At Momentum, we expect our employees to embody our values!
Our Core Values of Be One, Do Great Work, Have Fun, Give Back and Grow empower an environment where we challenge ourselves professionally and encourage each other personally.

At Momentum, we make our differences matter!
Who we are matters.  We choose to hire diverse voices from all walks of life.  We choose to make our culture one where everyone can be their authentic self and speak in their voice. We choose to give each other permission to get things wrong, so we can learn to make them right.  We choose to celebrate the bravery of our peers and we choose to be collectively responsible.

At Momentum, we make our actions matter!
Making it matter means always choosing the sustainable option. It means designing waste out from the start.  It means working with the right materials. Sourcing locally, innovating off-the-shelf solutions and reusing and repurposing. It means powering smarter. Traveling less. And only working with vendors who do the same. Make it matter means becoming the first experiential agency in the world to receive 2 ISO certifications.

At Momentum, we make our people matter!
We choose to make your workplace part of your wellbeing. We choose a hybrid work model. We choose no meeting Fridays. We choose to let ourselves take as much Time Well Taken (vacation) as we need. We choose education programs that help our people develop professionally and personally. We choose tuition reimbursement. We choose to match your 401K. We choose to make your financial wellbeing our priority. We choose to make our people’s lives matter.

MOMENTUM BENEFITS

  • Flexible Time Off (our flexible benefits plan that allows you take the time you need)
  • Hybrid Work model – ability to work from home or in office
  • Holidays and Winter Break (agency closes between Christmas and New Years holidays)
  • No meeting Fridays
  • Curated DE&I programs and initiatives
  • Medical, Dental and Vision plans
  • Short- and Long-term disability
  • 401(K) with company match
  • EAP – Employee Assistance Plan
  • Tuition Reimbursement
  • Work from Home stipend
  • Referral bonuses
  • Training and development opportunities
  • Flexible Spending Account
  • Health Saving Accounts


At Momentum Worldwide, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability – or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

#LI-SC  #LI-HYBRID

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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