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Operations Associate

New York, New York, United States

Positions Report to: Operations Manager

Start/End Date: Immediate

Hours: 8:00 am – 4:30 pm with some after hours responsibilities

Compensation: $50,000 - $65,239  (EHTP also offers a comprehensive benefits package)

FLSA Status: Exempt

Who We Are

Founded in 1958 as a children’s reading group, East Harlem Tutorial Program (EHTP) has grown into a dynamic multi-site after-school program for students in traditional public schools and a network of public charter schools dedicated to dramatically increasing the college graduation rate in East Harlem. We believe that all young people deserve access to an excellent education without having to leave their community. East Harlem is a vibrant neighborhood that has long faced systemic educational inequities, and we work in close partnership with students and families to help them unlock their limitless potential. Our schools and programs provide rigorous, engaging academics combined with holistic support, ensuring that students develop the critical thinking skills, confidence, and knowledge necessary to excel in college and beyond.

At EHTP, we strive to be an agent of change in the fight for racial equity, recognizing that education is a powerful tool for transformation. Through a rigorous, student-centered curriculum, we prepare our scholars to challenge the status quo, think critically, and become leaders who shape a more just world. Our commitment to anti-racism is woven into every aspect of our work—from our instructional practices and professional development to our organizational policies and community engagement. As educators and staff, we continually examine our own biases and identities, ensuring that our classrooms and programs are spaces of inclusion, empowerment, and academic excellence. Read our racial equity statement here.

About the Opportunity

As a vibrant network of PK–12 schools, we continually welcome new staff, families, and students while also celebrating those transitioning to their next chapter. The Operations Associate plays a vital role in creating a seamless and consistent experience for everyone in our community. In this role, you will help ensure families feel connected and supported through meaningful, joyful, and informative touchpoints, while also coordinating events and trips that celebrate student milestones and extend learning beyond the classroom.

Who You Are 

  • You hold yourself to the highest professional and ethical standards and model integrity in your work.

  • You thrive in diverse communities and enjoy building strong, positive relationships with students, families, and colleagues.

  • You embrace both the excitement and the challenges that come with being part of a growing organization.

  • You bring experience in customer service, human resources, or school operations, with a strong commitment to delivering excellent support.

  • You are proficient with Google Workspace and Microsoft Office Suite and eager to expand your technical skills.

  • You have a growth mindset—ready to learn new systems, take on new responsibilities, and continuously improve.

What Success Looks Like 

Own the Main Office/Greeting Area of the School

  • Create and maintain a warm, welcoming, and professional environment for families, students, staff, and guests.
  • Uphold and enforce safety systems and protocols for visitors, early pick-ups, and late arrivals to ensure a secure school community.
  • Ensure important community information is readily available in the main office.
  • Manage the flow of the main office—greeting and assisting visitors, answering calls, and directing inquiries to the appropriate staff or location.

Keep Accurate and Compliant Student Files

  • Ensure all student files are complete, up to date, and compliant with school and regulatory requirements.
  • Manage the creation of files upon enrollment and transfer of files upon exit of any student.
  • Manage access to student records, ensuring that only authorized staff and family members can view them.
  • Partner with the Data Team to confirm that all student and family information is accurately entered into PowerSchool at the time of enrollment

ATS and PowerSchool Management

  • Maintain accurate and up-to-date student demographic information in ATS and PowerSchool.
  • Use ATS to manage student rosters, ensuring accuracy for testing, compliance, and reporting.
  • Assign and track student MetroCards and bus stop information through ATS.
  • Enter and report student attendance in PowerSchool with precision and timeliness.

General Operational Support

  • Provide support to the operations manager with additional ad hoc projects, including academic operations support (testing, etc.), classroom and duty coverage, and school safety support. 
  • Support the school leadership team with daily school-specific operational needs. 

Thank you for taking the time to submit your application.

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