IT Manager

As an IT Operations Manager you will be responsible for overseeing the daily operations of the IT department while ensuring the security and integrity of the betting system. This role combines the responsibilities of managing IT infrastructure, implementing security measures, and ensuring compliance with regulatory requirements. If this sounds like you, we believe you've found your next role, come join our growing team!

As an IT Manager, your role will cover a wide range of responsibilities, including:

1. Tech Regulatory Compliance:

• Liaise with the Compliance Officer to ensure the betting system complies with rules and requirements.
• Stay updated on regulatory changes and ensure the betting system’s security measures are in compliance.

2. IT Operations Management:

• Oversee the daily operations of the IT department, including supporting user devices such as laptops, server and network maintenance, and user support (including onboarding and offboarding).
• Working with global counterparts to ensure the local IT infrastructure is reliable, scalable, and secure.

 3. Help Desk & User Support

• Manage and improve Help Desk operations to ensure timely resolution of user issues and service requests.
• Provide technical support for hardware, software, and system-related inquiries across the organization.
• Develop and maintain documentation for troubleshooting processes and user guides.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

4. Security Operations

• Design and implement the security framework for the betting system to prevent fraud and unauthorized access.
• Conduct regular vulnerability assessments and penetration testing to identify and mitigate risks.
• Develop and maintain incident response protocols to ensure quick and effective handling of security breaches.
• Collaborate with global security teams to align with policies and ensure continuous improvement of security measures.
• Monitor and update security controls to stay ahead of emerging threats and maintain compliance with industry standards.

5. Stakeholder Communication:

• Communicate effectively with stakeholders, locally and globally, including senior management, to provide updates on IT operations and security status.
• Prepare and present reports on IT and security performance.

Work experience and skills

Qualifications:

• Must be proficient in English and have excellent comms skills, both written and verbal.
• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Proven experience in IT operations management between 8 and 10 years.
• Strong knowledge of security frameworks, vulnerability assessments, and secure software development practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively with compliance officers and other stakeholders.
• Excellent leadership, communication, and project management skills.
• Familiarity with regulatory requirements related to betting systems.

Skills:

• Proficiency in security tools and technologies.
• Proven prior experience in technical leadership roles.
• Strong analytical and critical thinking abilities.
• Effective communication and interpersonal skills.
• Ability to stay updated with the latest security trends and regulatory requirements.
• Experience in the betting or gaming industry.

What We Offer

• Competitive salary and benefits package.
• Training and development budget.
• Team socials and ad-hoc get-togethers.
• More initiatives rolling out in the coming year.

We believe that diversity and inclusion drive our success. At Stake, we foster an environment where all employees feel valued and empowered. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about maintaining a fair and merit-based workplace where talent and achievement are the keys to success.