Payments Operations Manager

Are you passionate about innovation, precision and seamless operations?

Come and join Easygo as our next Payments Operations Manager!

What's in it for you?
Join our fast-growing Payments team, where the Payments Operations Manager will oversee the day-to-day execution of our payment systems while also ensuring that the operations are running smoothly and efficiently.

You’ll get the opportunity to manage the current Payments Operations team, who are responsible for monitoring the performance of payment systems, handling escalations, and ensuring that settlements are accurately processed and funds are properly managed.

Your role with us:
The ideal candidate will showcase elements of leadership and best practice with a focus on managing internal and external escalations to resolve payment issues quickly and efficiently, minimising impact to the business or customers. You will also manage settlement processes by ensuring accurate and timely execution, with proper tracking of funds across all providers.

It is critical that this hire will maintain strong relationships with third-party providers and work closely with cross-functional teams to address any operational challenges.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. 

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. 

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Lead the Payments Operations team, ensuring that the team is aligned with organisational goals and effectively supporting operational tasks.
• Monitor and optimise payment system and provider performances utilising key metrics such as transaction volume, success rates, and settlement times.
• Manage internal and external escalations to resolve payment issues quickly and efficiently, minimising impact to the business or customers.
• Build and maintain strong relationships with internal stakeholders and external providers to ensure smooth transaction processing and address issues proactively.
• Manage settlement processes by ensuring accurate and timely execution, with proper tracking of funds across all providers.
• Oversee process improvements to enhance operational efficiency, reduce costs, and ensure high-quality service whilst maintaining compliance with regulations and minimising operational risks.

What you will bring: 

• Strong expertise in leadership and team management 
• Previous Payment Operations experience 
• Performance monitoring and reporting experience (especially in payment systems) 
• Escalation management capabilities
• Successful track record of 3rd Party Vendor and Stakeholder Management
• Compliance and risk management experience 

Bonus points if you also have:

• Exposure to global payments systems and products
• Payment fraud prevention and risk management experience 
• Settlement process management 

Some of the perks of working with us:

Office Perks & Environment

• In-house baristas serving free coffee, tea, fresh juices, and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.