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Regulatory Operations Coordinator

San Diego, California, United States

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

About the role

The Regulatory Operations Coordinator is a member of the Legal - Regulatory Operations team, reporting to our Manager, Regulatory Operations. The Regulatory Operations Coordinator performs a variety of administrative tasks to support the team’s work in ensuring that our innovative kiosks are operating in compliance with any applicable state and local regulations. This includes handling correspondence, answering emails and inbound phone calls, maintaining our filing system, and interfacing with our Customer Support team.   

Key Responsibilities 

  • Answering inbound phone calls from local government officials and law enforcement to provide real-time assistance and solutions; 
  • Scanning and uploading regulatory filing documents applicable to new and existing kiosk locations; 
  • Reviewing and updating database fields based on the team’s progress; 
  • Ensuring that accurate data is timely entered into Salesforce and associated internal systems; 
  • Researching local requirements, calling city and state officials to confirm jurisdictional requirements; 
  • Responding to email inquiries from regulatory authorities and law enforcement;  
  • Producing and distributing reports on a regular cadence as required by state and local authorities; 
  • Maintaining accurate internal records, filings, and data entry as needed; 
  • Following up on applications and administrative filings that need a response;. 
  • Printing license applications and other materials, compiling application materials, and handling outbound mail. 

 

Education & Experience 

  • Bachelor's degree OR 1+ year(s) of relevant work experience required; 
  • Prior experience in a customer support or legal environment in a role handling inbound phone calls or emails, and previous interactions with law enforcement or Regulators strongly preferred; 
  • Experience with Salesforce or similar CRM preferred; 
  • Experience with maintaining filing requirements for a large company is desirable; 

 

Knowledge, Skills & Abilities 

  • Proven record of excellent written and verbal communications; 
  • Ability to multi-task and solve problems while on the phone; 
  • Dependable and trustworthy;  
  • Must work well within a collaborative team environment; 
  • Excellent computer application skills, including Excel, Word and Adobe;  
  • Ability to use CRMs and collaborative database applications; 
  • Being self-reliant and able to independently resolve issues as they arise. 

 

Business Travel: <5%  

Location: HYBRID San Diego, CA, 3 days per week 

Pay Range: up to $25/hr 

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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