Technical Writer II

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded.  The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.

Technical Writer II

Responsibilities and Duties:

• Develop, edit, review, and maintain technical and programmatic documentation supporting IT programs, systems, and service delivery initiatives.
• Create clear, concise, and user-friendly documentation, including Standard Operating Procedures (SOPs), work instructions, user guides, training materials, knowledge articles, and reports.
• Support Transformation Strategy, Enablement, and Service Experience initiatives through the development of communication and documentation products.
• Collaborate with program managers, business analysts, engineers, developers, and stakeholders to gather technical information and translate complex concepts into understandable content.
• Participate in project meetings, workshops, interviews, and review sessions to collect and validate documentation requirements.
• Ensure all documentation complies with organizational standards, policies, branding, and quality expectations.
• Maintain document repositories, version control, and records management processes.
• Review and update documentation to reflect changes in business processes, technologies, policies, and operational procedures.
• Develop executive briefings, presentations, white papers, process documentation, and stakeholder communications.
• Support change management and organizational transformation efforts through targeted communications and user enablement materials.
• Create process maps, workflow diagrams, and visual aids to enhance understanding of system functionality and business processes.
• Coordinate document reviews and approvals with stakeholders and subject matter experts.
• Assist with the development and delivery of training materials and end-user adoption resources.
• Support knowledge management initiatives by organizing, maintaining, and improving access to program documentation.
• Perform quality assurance reviews to ensure accuracy, consistency, completeness, and readability of all deliverables.
• Track documentation deliverables, action items, and deadlines to ensure timely completion.
• Support audits, assessments, and project reviews by producing and maintaining required documentation artifacts.
• Assist with continuous improvement initiatives by identifying opportunities to enhance documentation processes and user experience.
• Facilitate effective communication between technical teams, business stakeholders, and leadership through well-structured written materials.
• Support the preparation of program status reports, metrics reports, meeting minutes, and other project documentation as required.

Basic Qualifications

• Bachelor’s degree in Technical Writing, Communications, English, Information Systems, Information Technology, Business Administration, or a related discipline.
• Minimum of 2 years of experience supporting IT programs, systems, or technology projects.
• Experience creating, editing, and maintaining technical and business documentation.
• Experience developing SOPs, user guides, training materials, process documentation, and executive communications.
• Strong written, verbal, and interpersonal communication skills.
• Ability to translate technical concepts into language appropriate for both technical and non-technical audiences.
• Experience supporting documentation activities within transformation, enablement, service delivery, or change management initiatives.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
• Strong attention to detail and commitment to document accuracy, consistency, and quality.
• Experience managing multiple documentation efforts simultaneously while meeting deadlines.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• U.S. Citizen and ability to get the clearance.

 Preferred Qualifications

• Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) programs.
• Familiarity with knowledge management platforms such as SharePoint, Confluence, or ServiceNow Knowledge Management.
• Experience supporting organizational transformation, service delivery modernization, or customer experience initiatives.
• Knowledge of change management and user adoption methodologies.
• Certification in Technical Communication, Knowledge Management, Change Management, or related disciplines.
• Experience developing visual process flows, workflow diagrams, and training content.

Electrosoft is an Equal Opportunity Employer/Veterans/Disabled