Senior Director, Global Infrastructure Operations

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

Our Senior Director, Global Infrastructure Operations will play a key role in enterprise technology operations, supporting global IT service delivery, infrastructure modernization, and operational resilience. This leadership position is ideal for a strategic and hands-on professional who excels in optimizing systems, leading high-performing teams, and aligning technology initiatives with business goals. The role involves overseeing global infrastructure, including helpdesk services, end-user computing, and back-office systems, while driving continuous improvement and secure, scalable operations.

What You’ll Do:

• Lead and mentor a global team of infrastructure professionals to deliver high-quality IT services.
• Define and execute a global infrastructure roadmap aligned with business strategy and priorities.
• Oversee 24x7 global helpdesk operations to ensure strong service levels and user satisfaction.
• Manage end-user computing environments, including provisioning, lifecycle management, and support.
• Ensure uptime, scalability, and performance across back-office systems and enterprise platforms.
• Maintain and optimize vendor and partner relationships for infrastructure and support services.
• Lead infrastructure security efforts, including endpoint protection, identity and access management, and data loss prevention.
• Drive modernization initiatives such as cloud migration and infrastructure automation.
• Develop and maintain infrastructure architecture standards across systems, networks, and cloud environments.
• Present performance metrics, risks, and key initiatives to executive leadership in a clear, data-driven manner.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.

What You’ll Need:

• Candidates within commuting distance to New York City or Los Angeles (El Segundo) are strongly preferred due to occasional in-person leadership and collaboration needs.
• Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field.
• 10+ years of progressive experience in IT infrastructure, including 5+ years in leadership roles.
• Proven experience managing global infrastructure and support functions in a 24x7 environment.
• Strong knowledge of Microsoft O365, Azure, endpoint management, and device lifecycle operations.
• Experience leading helpdesk operations and driving service improvement initiatives.
• Deep understanding of Identity and Access Management (IAM) and infrastructure security practices.
• Familiarity with compliance frameworks and working cross-functionally with InfoSec and audit teams.
• Excellent customer service orientation and ability to manage stakeholder expectations at all levels.
• Strong analytical skills with the ability to build and interpret operational dashboards and KPIs.
• Demonstrated success presenting to senior leadership and board-level stakeholders.
• Relevant certifications such as ITIL, PMP, CISSP, or Microsoft Certified: Azure Solutions Architect Expert.

Benefits:

• Competitive Compensation Package ($165,000 - $205,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.