AI Platform Engineering Specialist

Position: AI Platform Engineering Specialist

Location: Bangalore (On-site)

Website: emergent.sh

About Emergent:

Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.

Our autonomous coding agents turn plain-language ideas into fully functional applications that are tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click.

Emergent is a vibe coding platform with 3M users in 180+ countries and $25M ARR in just 4 months. We’re one of the fastest-growing AI startups globally today.

What you will do:-

• Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
• Serve as a Technical Subject Matter Expert for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services
• Solve technical issues of high-value customers and offer technical guidance and advice
• Work with Customer Product Partners to offer white-glove service to offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and prompt resolution

What you will need

• 3+ years in technical support, developer support, or systems engineering
• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages with strong infrastructure expertise
• Excellent written and verbal communication under time pressure - able to convey technical concepts clearly to non-technical audiences and guide them
• Well versed in code reviews, design discussions and solving complex systems problems
• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
• A proactive, ownership-driven mindset and genuine empathy for customers building on Emergent
• Passion for helping customers succeed in vibe coding and building their dream apps while delivering a top-tier customer experience and helping them succeed

You'll have the opportunity to:

• Work with cutting-edge technology while solving novel analytical challenges
• Shape the future of how businesses measure and optimize AI agent effectiveness
• Career growth path to Internal Tooling/ Engineering/ Product team

Let’s build the future of software together