AI Engineer

Position: AI Engineer 

Location: Bangalore (On-site)

Website: emergent.sh

About Emergent:

Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billion people worldwide.

Our autonomous coding agents turn plain-language ideas into fully functional applications that are tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click.

Emergent is a vibe coding platform with 3M users in 180+ countries and $25M ARR in just 4 months. We’re one of the fastest-growing AI startups globally today.

What you will do:-

• Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
• Serve as a Subject Matter Expert (SME) for Emergent’s platform, providing best practice advice and guidance on Emergent’s products and services.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement.
• Drive enablement: Encourage customer enablement of key features and timelines while consulting with them on best practices to seamlessly build on Emergent
• Become a product expert: Be the go-to resource for both customers and coworkers on Emergent’s products by your 30th day. 
• Project Manager: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Emergent’s platform.

What you will need

• 3+ years in production/application support or full-stack engineering ideally in a customer-facing role in a SaaS company
• Strong skills in React, Python, SQL
• Excellent debugging and problem-solving skills and a track record of resolving customer issues quickly and professionally
• Master project/task manager - never drop the ball. Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
• Strong attention to detail and ability to solve complex, interdependent problems
• Passion for helping customers succeed in vibe coding and building their dream apps while delivering a top-tier customer experience and helping customers succeed.
• An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded
• Ability to explain complex scenarios in simple, clear written or verbal communications. 

You'll have the opportunity to:

• Work with cutting-edge technology while solving novel analytical challenges
• Shape the future of how businesses measure and optimize AI agent effectiveness 

Perks:

• Hands-on experience on live projects.
• Mentorship from senior engineers.

Let’s build the future of software together.