IT Support Specialist

Specific Role:

We’re looking for a dependable, service-oriented IT Support Specialist to support EMIT Technologies’ day-to-day technical operations across office and manufacturing environments. In this role, you’ll provide frontline technical support, deploy and maintain endpoint devices, assist with user onboarding and access management, and help ensure reliable operation of systems across multiple locations. You’ll work closely with employees and internal teams to troubleshoot issues, maintain productivity, and support the organization’s ongoing technology needs.

Key Accountabilities:

• Provide first-line support for hardware, software, and access-related issues
• Deploy, configure, and maintain desktops, laptops, tablets, printers, and other endpoint devices
• Support onboarding and offboarding processes, including account setup and device provisioning
• Troubleshoot endpoint, connectivity, and application issues across office and manufacturing environments
• Escalate complex technical issues to appropriate teams when necessary
• Assist with inventory tracking, asset management, and device lifecycle processes
• Support production floor systems and end users as needed
• Maintain accurate ticket updates, troubleshooting notes, and support documentation
• Help ensure reliable operation of endpoint systems and user productivity across locations
• Collaborate with internal teams to resolve technical issues efficiently and professionally
• Contribute to standardization and continuous improvement of support processes and device management practices
• Assist with general IT operational initiatives and technology improvements

Qualifications:

• 1–3 years of IT support, help desk, or technical support experience
• Familiarity with Windows environments and Microsoft 365
• Strong troubleshooting, analytical, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable supporting users in both office and manufacturing settings
• Strong communication skills and ability to work effectively with users of varying technical skill levels
• Self-motivated with a proactive, team-oriented mindset
• Associate degree, technical certification, or equivalent hands-on experience preferred