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Vice President, Clinical Operations

Remote, USA

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Vice President Clinical Operations

Location: Remote | USA | Travel Required

Responsibilities and Duties

The Sr. Director/Vice President, Clinical Operations will be responsible for strategically leading, managing, and scaling the fulfillment of Lantern’s Emerging Products (Cancer Care, Infusions, and future products). You will report to the Chief Medical Officer and work closely with the VP of Emerging Products and other leaders. This role will oversee clinical and non-clinical teams, driving operational excellence and ensuring the highest standards for our members’ experience. The ideal candidate has robust experience in healthcare operations, with a strong preference for backgrounds in high-growth healthcare organizations, and experience in strategy/management consulting.

Operational Leadership & Excellence:

  • Manage daily operations for clinical and non-clinical care teams, ensuring seamless integration and high-quality patient experiences.
  • Develop, implement, and optimize workflows, standard operating procedures, and quality assurance frameworks.
  • Implement centralized reporting to capture patient data, workflow efficiencies, and overall outcomes
  • Drive continuous improvement initiatives through rigorous performance tracking and data-driven decision-making.
  • Collaborate closely with clinical, strategy, product, technology, analytics, and marketing teams to enhance operational capabilities, optimize staffing ratios and improve member outcomes.
  • Support client’s during implementation and ongoing.

People & Team Management:

  • Directly lead, mentor, and develop clinical operations teams including clinical navigators, care advocates, and support staff.
  • Foster a culture of accountability, compassion, collaboration, and continuous improvement.
  • Define and implement team-level KPIs, ensuring alignment with strategic objectives.

Financial & Resource Management:

  • Develop and manage the clinical operations budget, ensuring efficient resource allocation.
  • Monitor financial performance, resource utilization, and operational costs, implementing strategies to enhance financial efficiency and improve gross margins.

Quality Assurance & Regulatory Compliance:

  • Ensure operations meet and exceed all regulatory, compliance, and patient safety standards.
  • Implement robust audit, quality measurement, improvement, and reporting systems to ensure transparency and accountability.

Strategic Development & Execution:

  • Work alongside strategy leadership to ensure strategic and operational alignment.
  • Establish scalable processes and systems, anticipating growth and evolving patient care demands.
  • Implement and execute against strategic plan in support of organizational goals.

About You

  • You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
  • You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
  • A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
  • You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
  • INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

Must Haves

  • 2+ years of management consulting experience required, ideally from a top-tier strategy consulting firm.
  • 7+ years of experience in direct operational leadership roles, preferably within healthcare delivery, case management, digital health, or a related high-growth industry.
  • Proven experience building, leading, and scaling healthcare operations teams.
  • Experience developing and implementing operational quality programs that deliver improvement.
  • Willingness to roll up your sleeves and do the work while also leading a team.
  • Strong strategic and analytical skills, capable of synthesizing complex data into actionable strategies.
  • Exceptional communication, interpersonal, and organizational leadership abilities.
  • Passion for delivering exceptional patient-centered care and enhancing healthcare delivery systems.
  • Intellectual horsepower and curiosity.
  • Drive, ambition, urgency, comfort with a fast pace.
  • Autonomous, self-starter.
  • Big picture thinking, but comfort with the detail.
  • Strong qualitative and quantitative analysis.
  • Able to synthesize information and data into a simple solution / path forward.
  • Strong relationship development / interpersonal skills.

Highly Desirables

  • MBA or other advanced degree in healthcare administration, business, or related field.
  • Prior experience with cancer care programs, digital health platforms, or healthcare navigation.
  • Background in early-stage or high-growth companies, demonstrating flexibility, innovation, and resourcefulness.

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short- & Long-Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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