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Training Manager

Dallas, Texas, United States

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Training Manager

This position will report to the Director of Training and Knowledge Management. This position will be a people leader and will lead a group of trainers responsible for new hire, refresher and other training focused on team development. This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Location: Dallas, Texas | Onsite position

Responsibilities:

  • Responsible for development of all Member Service related training and content
  • Designs, plans, and implements training programs, policies, and procedures.
  • Manages the team responsible for the design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners.
  • Oversees skill assessments and collects input to identify training or development needs, goals, gaps, and requirements.
  • Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum.
  • Develops curricula supporting defined competency models or skill frameworks. Provides outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs.
  • Participates in the selection of software or collaboration tools used for training. Establishes metrics used to evaluate training effectiveness and analyzes outcomes to determine ROI and recommend changes to programs. May select and manage vendors that provide training materials or conduct training. Requires a bachelor's degree. Typically reports to a head of a unit/department.
    Ensures that project/department milestones/goals are met and adhering to approved budgets.
  • Collaborates with functional teams to assess ongoing and future training and development needs and the effectiveness of established programs.
  • Research new training techniques and suggests enhancements to existing training programs to meet the organization's changing needs.
  • Engages with vendors providing supplemental training programs or training content. Ensures that training resources and delivery methods are kept up to date and are effective.

Requirements:

  • 2+ years of experience in Member Services/Customer Services, preferably in the health care industry
  • 1-2+ years of experience in project management and content development
  • Strong experience with excel and project management software
  • Advanced knowledge of content creation and development
  • Experience with articulate 360 and/or Kahoot 360 pro
  • Advanced experience with Microsoft Excel, Word and PowerPoint
  • Ability to work in a fast paced, entrepreneurial environment.
  • Ability to work independently or in a group.
  • Ability to prioritize and manage multiple responsibilities.
  • Flexibility and openness to change.
  • Communicating clearly and concisely to individuals from various backgrounds
  • Influencing others in both verbal and written mediums

 

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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