Customer Solutions Program Manager

About Us

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. 

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You'll Make an Impact

The Customer Solutions Program Manager will be responsible for establishing and running a structured customer adoption program, ensuring our downmarket customers achieve value and stay engaged long-term. While our Customer Success Engineers (CSEs) focus on technical onboarding and implementation, this role ensures that customers remain active, successful, and well-supported post-deployment.

This person will own the cadence of customer check-ins, adoption monitoring, and engagement to drive retention and expansion. They will also play a key role in customer advocacy and community-building, collaborating closely with marketing to showcase customer success stories, facilitate peer learning, and develop public-facing advocacy initiatives. Additionally, they will partner with sales teams to support renewals and expansion opportunities, ensuring customer value is consistently demonstrated throughout the lifecycle.

• Driving Customer Adoption for Downmarket Customers
  • Build and manage a structured adoption program, ensuring downmarket customers stay engaged and see value over time.
  • Develop repeatable, scalable check-in cadences, ensuring customers don’t go dark after onboarding.
  • Monitor customer health signals and proactively intervene when adoption risks arise.
  • Partner with product and support to streamline common adoption challenges, reducing friction for customers.
  • Work closely with sales teams to provide insights on customer adoption and proactively support renewals and upsell opportunities.
• Customer Advocacy & Marketing Collaboration
  • Lead our Customer Advocacy Program, working with marketing to develop case studies, testimonials, and referenceable customers.
  • Identify and engage potential customer champions to participate in webinars, speaking opportunities, and public endorsements.
  • Collaborate with marketing teams to create compelling customer content, including blogs, success stories, and promotional material.
  • Drive our Customer Advisory Board (CAB) efforts, ensuring structured forums for customer feedback, with marketing alignment on messaging and outreach.
  • Develop the foundation of a customer community, enabling knowledge-sharing and peer support.
• Process & Program Management
• • Establish repeatable operational processes for tracking adoption, gathering insights, and improving retention.
  • Work cross-functionally with sales, product, and support to ensure customer feedback informs business decisions.
  • Identify opportunities for AI and automation to improve efficiency and scale engagement—without overcomplicating processes.

What You Bring to the Table

• 5+ years of experience in customer success, program management, or digital customer engagement within a SaaS or developer-centric company.
• Proven track record in driving structured adoption programs, particularly for mid-market or downmarket customer segments.
• Strong process management and data-driven decision-making skills, with experience in customer health monitoring and retention strategies.
• Experience collaborating with sales teams to support renewals and account expansion.
• Experience collaborating with marketing teams to develop customer advocacy content (e.g., case studies, testimonials, and speaking opportunities).
• Passion for leveraging AI and automation to streamline workflows, but with a pragmatic approach to implementation.
• Exceptional communication and leadership skills, with the ability to work cross-functionally and drive customer engagement

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. 
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment for those who love to bring their fur babies along.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.

Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.