Escalation Engineer

About Us

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. 

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You’ll Make an Impact

As an Escalation Engineer at Endor Labs on our Customer Success team, you will serve as the highest-level technical support resource, handling complex, high-priority issues that require deep product and systems expertise.

• Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues 
• Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
• Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
• Serve as a bridge between the customer and R&D for complex or systemic issues.
• Document and share solutions for long-term knowledge management and root cause prevention.

What You Bring to the Table

• Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
• Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
• A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
• Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
• Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. 
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment for those who love to bring their fur babies along.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.