Collections Team Lead, Small Business (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Collections Team Lead, Small Business, your primary responsibility will be to coach and mentor team members to ensure their success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. This role reports to the Senior Lead, SMB Collections.

Responsibilities:

• Monitor metrics, performance criteria, policies and procedures to improve representative's productivity
• Assist with one-on-one meetings, weekly meetings, and coaching sessions
• Identify trends and recommend appropriate solutions to improve performance and promote engagement
• Support employee engagement with use of reward and recognition tools
• Collaborate with and help support teams to reach business growth
• Perform additional functions as assigned by direct manager

Requirements:

• 3 or more years of collections experience (B2B collections experience is a plus)
• 1 or more years of leadership experience
• Proficiency in Excel and a strong aptitude for working with diverse types of technology
• Excellent interpersonal skills are necessary for effective collaboration with multiple internal teams and external partners
• Comfort with a dynamic work environment and a demonstrated ability to adapt to change are crucial attributes

For Colorado-based candidates, the budgeted range is $65,000-$70,000 but actual compensation may vary based on experience, including a candidate’s qualifications, skills, competencies, and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive and benefits plans.  More details about our company benefits can be found at the following link: Enova Benefits

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.