Business Operations Lead, Australia

Society has changed but the healthcare system hasn’t. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we’ve decided to fix it.

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

What’s Next?

We’re continuing to grow our reach across the globe at the same time as increasing the number of healthcare problems we can solve for our patients.

To continue supporting patients we are building teams who are passionate about healthcare, willing to work hard and sweat the details, and committed to investing in others through direct and honest feedback.

About the role (What you’ll be doing)

We are looking for a strategic and dynamic leader to run our Biz Ops function. Your main job will be to align our Senior Leadership Team (SLT) around our strategic goals and to amplify the impact of that team. You’ll build repeatable processes to devise our strategic goals, align the company around them, hold teams accountable to them, and give teams the support and leverage they need to execute against them.

In this role, you’ll be the operational backbone of the internal workings of our company, ensuring alignment, accountability, and visibility across all levels of the organisation.

This role reports directly into the Chief Operating Officer with your key stakeholders being:

• Our CEO
• Our Senior Leadership Team

What you’ll be doing:

Goal setting and alignment

• Leading our annual planning and quarterly goal setting for the global business
• Running workshops and comms into the leadership team and the company to create alignment around goals
• Building a system to align team and personal goals with company goals (cascading OKRs)

Leadership team leverage

• Running the agenda for the SLT, creating focus, alignment, and building trust
• Managing the Manila-based Leadership Support Function to give admin support to leaders
• Creating a structured, empowered group of leaders just below the SLT, assigning them responsibilities and privileges
• Providing leverage to the CEO by hiring and managing a Strategy Manager and producing board materials and executive communications (eg. CEO’s All Hands presentations)

Reporting and accountability

• Owning SLT reporting, creating consistent metrics that cascade throughout the organization, fostering accountability at every level
• Improving mechanisms for accountability and enhance visibility into the broader organisation

Global shared services and knowledge management

• Helping our global shared services (Legal, HR, Finance, Analytics, Risk) to run a transparent prioritisation process to ensure the allocation of resources to top company goals
• Building a global knowledge management system to proliferate best practices across the global org

About you (Who are we looking for)

Skills & Experience

• 7+ years experience across consulting or investment banking (MBB or top IB preferred) and high growth startup/scale-up
• You have successfully built teams, and have previously managed a span of greater than 3 people
• [Nice to have] You’ve designed internal processes in at least one of the following areas: strategy & planning, finance & reporting, people & talent

Behaviours & Attitudes

• Patient-first: Possesses an entrepreneurial and ‘patient-first’ mindset, highly motivated to reach the best clinical and experience outcomes for our patients
• Ownership mindset: You take ownership of company problems within and outside your scope. You are motivated by impact and by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. You’ll be working with CEO and COO who are required to work across all functions - you’re comfortable with changing expectations and blurred lines between roles.
• Calm, collected and adaptable: You thrive in a fast-paced, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment
• Focussed on development: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You actively seek feedback, receive it gracefully, give it generously, including to senior leaders.
• Expert problem-solver and detail oriented: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You are organised and take pride in the quality of your work.
• Strong communicator: You are able to align people around goals using a variety of mediums from written, verbal, and visually. You can write in different voices and for different purposes / audiences. You are an effective listener and are able to interact with stakeholders - including in tricky situations - in a way that builds trust.
• Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment. You know when to ship an MVP versus build a more holistic solution. You can produce high quality outputs very quickly.

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.