Medical Operations Specialist, Japan【薬剤師】

🌿 About Eucalyptus (The company)

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are. We’ve raised over AUD$150M in funding from Australian and US investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) are powered by a growing team across 5 countries - Australia, UK, Germany, the Philippines and now, 🇯🇵 Japan!

🇯🇵 Our plans in Japan - About Juniper (The brand)

Our mission through Juniper is to empower patients to take control of their weight journey. We believe in a medical approach to weight loss that is judgment-free, inclusive, and truly effective.

That’s why we connect patients with Japanese doctors, pharmacists, nurses, and registered dietitians who can guide and support them every step of the way. We don’t just prescribe medications. Through a combination of clinically proven medication, personalized lifestyle interventions, ongoing care, and a supportive community, we help patients achieve sustainable and successful weight loss outcomes.

🛠️ About the role (What you’ll be doing)

• Responding to patient enquiries via tickets in Japanese and English using our patient experience tool (i.e. Zendesk) - don’t worry, extensive training will be provided!
• Ongoing support to patients experiencing side effects and/or symptoms related or unrelated to their medication for Juniper, including virtual calls to help patients through their health journey, giving patients an overview of the medication, their dosage schedule and potential side effects
• Triaging medical issues with support from a robust clinical framework and global clinical team
• Be our point of contact to our network of Eucalyptus partnered doctors
• Working closely with a team of health coaches, doctors, registered nurses and / or pharmacists to provide holistic care to patients
• Supporting and training our non-clinical patient facing teams

🥼 About you (Who you are)

• You are registered in Japan as a Pharmacist
• You have 3+ years of clinical experience post-registration as a Pharmacist
• You have native level Japanese language skills and business level English language skills (must)

🏆 Bonus points for

• Experience in telehealth or specialized medicine (i.e. obesity management, diabetes, GLP-1)
• Worked in triaging in a clinical setting (i.e. intensive care unit, emergency department)
• Good understanding of computers, systems and tools (i.e. Zendesk, LINE, Facebook)

So, why join Eucalyptus?

• 👋 Say goodbye to night shifts – At Eucalyptus, we prioritize flexibility while ensuring accessibility for our patients. Our team operates between 9 AM – 6 PM (JST), 7 days a week. While weekend work and shift rostering will be required, we’ll work with you to find the right balance.
• 💻 Work from home – Enjoy the flexibility of working from home while being part of a collaborative and high-performing team. We also have an office in Tokyo, where our team meets for in-person collaboration and connection.
• 🌏 Gain international clinical experience – Work alongside our clinical team in Australia, gaining valuable insights into international medication protocols and best practices. You'll also have the opportunity to use English daily, enhancing your communication skills in a global healthcare setting.
• ⚡ Be part of a fast-moving, passionate team – Our talent bar is high, and we are deeply committed to our patients. You’ll have the chance to push yourself every day, tackle meaningful problems, and collaborate with a supportive team that values innovation and impact.
• 🎯 Accelerate your career & growth – You’ll take on ambiguous, high-impact challenges and receive regular feedback to help you grow faster than you could have imagined. With biannual review cycles (every 6 months), you’ll develop at a pace far beyond traditional organizations.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.