Head of Operations, Germany

About Eucalyptus

We’re making good health last life a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

• Globally, grew revenue by >120% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb
• Grew to over 100,000 monthly active patients globally across our weight management program
• Grew from 5,000 to ~40,000 patients in the UK alone, and received selective NICE endorsement to provide service to the NHS
• 5x’d our German patient base in 2025 alone

What’s next?

Our goal for the next 3 years is to be supporting 1 million patients globally - live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build Germany’s largest and best digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the role (what you’ll be doing)

We’re looking for a high-calibre Head of Operations (w/m/d) to lead and scale our operational footprint across Germany. This is a hands-on, strategic leadership role that sits at the very heart of Eucalyptus Germany.

You will be the operational right-hand to the General Manager and play a pivotal role in building our systems, processes and culture from the ground up. That means making fast decisions, building high-performance teams, and designing operational capabilities that allow us to scale without compromising on quality, safety, or care.

This is an opportunity for someone who thrives in complexity, leads with clarity, and delivers through others.

What you’ll be responsible for

You’ll own and drive all critical operational pillars across the German business:

Patient Operations:

• Orchestrate a seamless, empathetic and efficient experience across every patient touchpoint – from sign-up through to medication management
• Champion the voice of the patient across teams, driving frictionless journeys and continuously improving satisfaction metrics

Clinical Operations:

• Ensure every patient can access safe, compliant, and timely prescription care
• Lead continuous optimisation of clinical systems, protocols and audits to enhance patient safety and clinical outcomes

Supply Chain Operations:

• Guarantee timely, accurate prescription dispensing and delivery at scale
• Partner closely with local and global teams on procurement strategy, including the introduction of generic medications and new partners as the GLP-1 landscape evolves

Business Operations:

• Be the systems architect behind day-to-day operations across HR, Finance, Legal and Commercial
• Build workflows, reporting and tools that drive clarity, accountability, and alignment on KPIs across the business

Leadership Operations:

• Coordinate strategy planning, OKRs, and leadership cadences that drive performance and focus
• Recruit, develop and support Germany’s next generation of high-impact leaders

Expectations for your role:

• You will be responsible for ensuring we are delivering seamlessly against all agreed SLAs and metrics across all of the capabilities you are responsible for
• You will drive focus, accountability and motivation across the team through rituals, reporting & stakeholder updates
• You will need to both be an effective leader for your direct reports, as well as a coach for the rest of the leadership team, supporting your peers in their development and lifting their sails in the process
• You will set the ambition for improvement through process optimisation, and increasing the deployment of AI enabled service delivery to improve quality and timeliness while reducing cost of our operational capabilities
  
  

About You

Skills and experience:

• 8–10 years across high-growth environments and top-tier strategy experience (e.g., McKinsey, BCG, Bain or a leading investment bank)
• Proven experience scaling teams and operations – ideally in a consumer-facing, regulated or tech-enabled health environment
• Fluency in German and English (written and spoken) is a must
• Builder of teams: You’ve built and scaled high-performance teams, from hiring and onboarding to performance management and leadership development
• Creative problem-solver: You’re energised by complexity, able to break down ambiguous problems into clear priorities, and design scalable solutions
• Data-driven operator: You know what metrics matter, how to interpret them, and how to build systems that hold others accountable to the numbers
• World-class communicator: You’re clear, direct and adaptable – from a team stand-up to an investor board meeting
• Execution-first mindset: You don’t just make plans. You lead from the front and get things done. Fast.

Behaviours and attitudes:

• You act like an owner: You take full responsibility for your domain and expect others to do the same. You bring energy, initiative and humility to every interaction.
• You scale through others: You know how to empower a team. You set high standards, support people in achieving them, and take pride in developing future leaders.
• You’re relentlessly ambitious: You get a thrill from setting bold goals, pushing boundaries, and unlocking new potential for the business and your team.
• You have a bias for action: You’re fast, focused and not afraid to make decisions. You solve problems before they escalate and move from idea to impact, quickly.
• You stay calm in the chaos: Startups are messy – you’re the steady hand in the storm who brings order, clarity and confidence.
• You crave curiosity: You dig beneath the surface of problems, ask the right questions, and seek to deeply understand the system before building the solution.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.