Director, MES Services

Internal Job Title: Director, Orbis MES Services 

FLSA Status:  Exempt, Full Time 

Location: US, Remote with travel as needed 

Position Summary   

Are you ready to lead transformative MES implementations across a global customer base? Ever.Ag is seeking a dynamic and strategic Director of MES Services to spearhead deployments of our flagship Orbis MES solution—a critical asset in our rapidly growing portfolio.

In this high-impact role, you’ll oversee the full lifecycle of MES projects, ensuring seamless execution, customer satisfaction, and profitability. You’ll lead cross-functional service teams—including project managers and technical consultants—driving excellence in delivery and innovation.

This is more than a leadership role—it's an opportunity to shape the future of MES services in a fast-paced, growth-oriented environment. If you thrive on solving complex problems, scaling global teams, and delivering results, we want to hear from you.

Key Responsibilities 

• Support pre-sales activities, including effort estimation and proposal development. 

• Review and validate project Statements of Work to ensure alignment with Ever.Ag project and pricing standards. 

• Oversee the creation and accuracy of project-related deliverables. 

• Review and distribute all portfolio project communications, ensuring clarity and correctness. 

• Maintain effective risk management practices across the project portfolio. 

• Ensure coordination between implementation and development teams for project-specific customizations. 

• Provide direct project management support as needed. 

• Oversee all assigned MES professional services teams, including project managers and subject matter experts. 

• Ensure the ongoing technical growth and Orbis knowledge attainment of the Orbis MES services team. 

• Engage effectively with Customer Support and Customer Success resources to ensure proper hand-offs within their respective processes. 

• Monitor and optimize team utilization to meet financial targets. 

• Oversee recruitment efforts for professional services staff. 

• Track and report key portfolio metrics and KPIs, such as utilization and margin analysis. 

• Assist with monthly invoicing and financial reconciliation for services. 

• Contribute to the development of methodologies and engineered service deliverables. 

• Support the design and launch of new service offerings. 

• Drive continuous improvement of professional services automation systems 

• Other duties as assigned 

Qualifications: 

• Bachelor’s degree with a minimum of eight years’ relevant work experience REQUIRED

• Experience leading MES (manufacturing enterprise software) implementation teams, preferably in food and/or CPG industries REQUIRED

• Proven track record of delivering projects on time, within scope and budget 

• Ability to manage teams of 25+ professionals 

• Skilled in leading globally distributed teams 

• Experience deploying and scaling team skills to meet evolving project needs 

• Proficient in Microsoft-based technologies, especially SQL Server and Transact-SQL 

• Experience with Oracle’s NetSuite SuiteProjects Pro/OpenAir professional services automation technologies preferred. 

• Experience with Salesforce.com preferred. 

• PMI-related certifications preferred. 

Competencies for Success 

• Reasonable level of autonomy and can make decisions within their area of responsibility; may consult with higher-level managers for complex or strategic matters. 

• Handles a range of tasks with varying degrees of complexity; needs to analyze information, make judgments, and solve problems within their area of responsibility. 

• Reasonable level of discretion and can make decisions within their area of responsibility; has the flexibility to adapt to changing circumstances. 

• Has foundational leadership skills and can effectively manage a team; demonstrates basic managerial competencies but may still rely on established practices.