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IT Manager

Greenwood Village, Colorado, United States

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost-effective transportation to and from school. Our proprietary, best-in-class technology solutions enable school districts and parents to easily plan, track, and adjust each student’s trips, giving students access to the educational experience they deserve. Every Trip. Every Day. If you thrive in a mission-driven, fast-paced, technology-focused environment, we’d love to talk to you about a fulfilling career at EverDriven. 

Position Summary: 

As an IT Manager, you’ll lead a high-performing team of support professionals, ensuring that EverDriven’s internal teams have the technical tools and support they need to serve students and families efficiently. This is a hands-on leadership role where your technical expertise, problem-solving mindset, and ability to mentor others will directly contribute to our mission and day-to-day operations. 

Salary Range: $105,000 - $115,000/year, based on experience + bonus potential  
Location - Greenwood Village, CO and Westminster, CO. Help Desk team works out of the Westminster office (12000 N Pecos St Ste 340, Westminster, CO 80234), IT & Technology management work out of Greenwood Village.  

How You Will Make an Impact: 

  • Lead by example: work tickets, resolve issues, and provide expert-level troubleshooting in a fast-paced IT environment. 
  • Supervise, coach, and support help desk staff; develop schedules, assign priorities, and provide real-time feedback and long-term growth opportunities. 
  • Monitor help desk performance metrics including resolution time, SLAs, and customer satisfaction, using data to drive continuous improvement. 
  • Ensure timely and high-quality support for internal users by managing escalations with clarity and professionalism. 
  • Oversee IT asset and employee device lifecycle management, ensuring accurate inventory and smooth onboarding/offboarding processes. 
  • Develop and maintain clear documentation, internal procedures, and self-service resources that empower users and ensure consistency. 
  • Participate in an on-call rotation and travel between our Westminster and DTC office locations. 
  • Uphold HIPAA compliance standards when working with electronic Protected Health Information (ePHI). 
  • Assist in our journey to achieve SOC and ISO 27001 compliance by implementing ITSM and ITIL practices thus improving metrics, visibility into operations and overall security. 

What You Will Bring to EverDriven: 

  • Education: Bachelor’s degree in IT or a related technical field (preferred). 
  • Experience: At least five years in an IT or help desk environment, with a minimum of 1–2 years in a leadership or supervisory role. 
  • Technical Strengths: 
    • Deep familiarity with Microsoft environments, including Office 365, EntraID/Azure AD, Intune MDM, and Defender. 
    • Working knowledge of MacOS, virtual desktops, and mobile device support (iOS and Android). 
    • Experience with SaaS platforms such as Slack, Zoom, Miro, Twilio, VOIP services, and collaboration tools like Asana. 
    • Proficiency with Jira (ticketing) and Confluence (knowledgebase/documentation). 
  • Leadership and Soft Skills: 
    • Strong communicator with the ability to mentor, motivate, and resolve conflict within a hybrid team. 
    • Highly organized and capable of managing multiple priorities under pressure. 
    • Passion for customer service excellence and a proactive mindset toward troubleshooting and user experience. 
  • Certifications: ITIL, CompTIA, or similar certifications (preferred). 
  • Other Requirements: A reliable vehicle for occasional travel between office locations. 

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed. 

Commitment to Diversity and Inclusion: 

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence. 

Commitment to Equal Opportunity: 

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds. 

Visit our website and learn more about us at www.EverDriven.com 

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