Associate Support Analyst

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do

• Provide onsite technical support to users, troubleshooting basic issues related to the Windows operating system and hardware
• Perform basic hardware maintenance, including replacing defective parts and installing peripherals (keyboard, mouse, monitor, etc.)
• Assist with software installation and configuration, with a focus on the Microsoft Office suite
• Deliver friendly and efficient service, maintaining strong interpersonal relationships with users

What You’ll Bring

• Degree in Computer Science, Information Systems, or a related field, or a technical IT degree
• Intermediate knowledge of the Microsoft Office suite
• Good knowledge of the Windows operating system and maintenance routines
• Basic hardware knowledge
• Strong communication skills and the ability to work well with people

Nice to Have

• Fluent English
• Previous experience in technical or IT support

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel  

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.