Job Application for Salesforce Administrator at ExtraHop

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At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

The Salesforce Administrator will be critical in managing and enhancing the platform to ensure it aligns with business objectives. This role involves maintaining and enhancing Salesforce CPQ and other system configurations, supporting end-users, and driving efficiency by optimizing Salesforce features. The ideal candidate will have strong technical expertise, a focus on continuous improvement, and the ability to collaborate effectively across departments.

Key Responsibilities

System Administration: Manage user accounts, profiles, permissions, roles, and security settings in Salesforce.
CPQ Administration: Collaborate with the internal team and stakeholders to help build and maintain the Salesforce CPQ implementation and build and maintain a deep working knowledge of the Salesforce Quote-to-Cash product suite.
Configuration: Customize Salesforce using declarative tools, such as Flows, Validation Rules, Page Layouts, and Fields.
Data Management: Maintain data quality through deduplication, imports/exports, and regular audits.
User Support: Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to requests for system enhancements.
Reports and Dashboards: Create and maintain custom reports and dashboards to enable business teams to make data-driven decisions.
Training and Documentation: Train users on new features, processes, and best practices; develop and maintain system documentation.
System Optimization: Continuously evaluate platform usage and recommend enhancements to improve productivity and user experience.
Automation: To streamline business processes and implement process automation, such as flows, approvals, and scheduled jobs.
Release Management: Assist with Salesforce updates, testing new features, and ensuring compatibility with business processes.

Required Qualifications

2+ years of experience as a Salesforce Administrator.
1+ years of experience with Salesforce CPQ
Strong knowledge of Salesforce configuration, including Flows, Validation Rules, and Reports/Dashboards.
Experience managing users, roles, and permissions.
Familiarity with Salesforce Sales Cloud and Service Cloud.
Strong understanding of data management, including importing/exporting data and maintaining data integrity.
Salesforce Administrator Certification (required).

Preferred Qualifications

Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Salesforce CPQ).
Experience with Salesforce integrations or third-party tools (e.g., Tableau, DocuSign, Pardot).
Familiarity with agile methodologies and project management tools like Jira.
Experience with data migration tools (e.g., Data Loader, Data Import Wizard).

Skills and Competencies

Strong problem-solving and analytical skills.
Excellent communication and user training abilities.
Detail-oriented with a commitment to data accuracy and system performance.
Ability to prioritize and manage multiple projects simultaneously.
Self-motivated with a proactive, continuous improvement mindset.

ABOUT EXTRAHOP

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote

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