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Salesforce System Support Specialist- US Shift

Bengaluru, India Office

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

 

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Role Summary (Impact in this Role): Objective / Purpose of the Position 

The Salesforce System Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of our Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports.

Areas of Responsibility: Essential Functions
  • Manage Salesforce continuous improvement projects end to end, coordinating cross-functionally as necessary to gather requirements, ideate and decide upon solution paths, implementation and testing. 
  • Identify areas for improvement and cross-functional dependencies. Brainstorm solutions and suggest optimal solution path.
  • Gains a deep understanding of sales systems and processes and provides insights into the impact of any potential configuration changes.
  • Manage Salesforce configuration projects, including (but not limited to): Declarative Automation, objects, fields, page layouts, record types, custom settings, dashboards, and reports.
  • Assist with onboarding and project training/enablement for sales tools and processes.
  • Generates and analyzes simple and complex reports from Salesforce based on business needs as requested by the sales and sales management team
  • Provides day-to-day support and administration for Salesforce
  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
  • Maintains data cleanliness, identifies, and resolves data inaccuracies within our systems
  • User support tickets
  • Bulk data management
  • Manage deal desk processes

Preferred Experience/Qualifications
  • 0-5 years of professional experience as a Salesforce Administrator
  • 4-year degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered.
  • Salesforce Admin Certification is a plus.
  • Excellent communication skills and the ability to work as part of a team are essential.
  • A successful candidate will also exhibit a strong desire to learn and understand all aspects of the company’s operations and be able to interact directly with other departments.
  • Highly organized with exceptional attention to detail.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Working knowledge of SQL Server or academic study of SQL is preferred.
  • Ability to travel 0-10% annually in the U.S. for team meetings, offsites, etc.

 

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. 

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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