New

Online Branch Manager

East Lansing, Michigan

First National Bank of America is looking for a Branch Manager to manage our online deposit account opening operation.  This role is responsible for managing all aspects of Online Branch including account opening, account maintenance and processing transactions to assure timely and accurate handling of transactions while driving deposit growth from online deposits. The Branch Manager will monitor daily workflow within the department to ensure that all deadlines are met and resources utilized effectively. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities:

  • Monitor and maintain the functionality of all systems related to online account opening
  • Assist customers via emails, phone calls and instant messages
  • Coordinate employee schedules to maintain service standards
  • Meet with staff weekly, or more frequently, to discuss employee performance, feedback and define goals for the employee’s development
  • Comply with all relevant regulations and follow all bank procedures
  • Support branch deposit production by opening accounts in-branch as needed

Qualifications:

  • Excellent verbal, written and interpersonal communication skills
  • 2+ years’ experience managing direct reports
  • Detailed knowledge of deposit account opening regulations.
  • Demonstrated ability to create process and develop structure at a growing company
  • Must have a working knowledge of Microsoft Office with emphasis on Excel and Word
  • Must have exceptional skills with technology, including the ability to problem solve when systems are not operating as intended

Employee benefits

  • Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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