Collections Supervisor (12PM-9PM Shift)
First National Bank of America is looking for an influential and goal-oriented Collections Supervisor to lead and support our evening Collections team. This role manages daily department operations and motivates team members to deliver exceptional results when contacting customers with past-due mortgage accounts. While banking or mortgage experience is helpful, it is not required for this role.
We proudly serve a diverse customer base, so bilingual (English/Spanish) skills are a big plus, but not required. If you're a strong communicator with leadership experience and a passion for helping others, we’d love to hear from you.
Shift: 12:00 PM – 9:00 PM, Monday–Friday + 1–2 Saturdays per month
Bilingual (English/Spanish) preferred – not required
Responsibilities:
- Motivate and support Collections Representatives to meet performance goals
- Oversee day-to-day operations of the Collections Department
- Handle escalated/supervisor-level calls professionally and efficiently
- Approve and arrange repayment plans
- Assist with hiring, training, and staff development
- Help manage employee schedules
- Monitor calls for quality assurance and coaching opportunities
- Maintain current department policies and contribute to new initiatives
Qualifications:
- Previous experience in a supervisory or leadership role is required
- Strong attention to detail and organizational skills
- Able to navigate challenging customer interactions effectively
- Problem-solving mindset with a calm, steady approach under pressure
- Excellent time management and ability to prioritize daily workflow
- Proficient in Microsoft Excel, Word, and general computer use
- Bilingual in English and Spanish is a plus!
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
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