Job Application for VP of Deposit Servicing at First National Bank of America

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First National Bank of America is seeking a candidate with a servant heart to oversee the daily operational activities of the Bank, ensuring efficiency, compliance, and excellent service delivery. This candidate will also serve as the primary leader of deposit vendor relationships, negotiating contracts, ensuring service-level agreements are met, and aligning external partners with the bank’s strategic and regulatory requirements.

Requirements:

Operational Oversight

Direct and manage branch operations, back-office processing, and support functions
Ensure compliance with all banking regulations, policies, and procedures
Monitor operational risk, internal controls, and audit readiness
Streamline processes to improve efficiency, accuracy, and client experience
Jack Henry Administration

Vendor Management

Serve as the central point of contact for all deposit third-party vendors
Negotiate contracts, renewals, and pricing to optimize cost and value for the bank
Ensure vendors meet service-level agreements, regulatory standards, and security requirement
Coordinate with IT, Operations, Compliance, BSA and business lines on vendor-related issues

Leadership & Strategy

Develop and implement operational strategies aligned with the bank’s goals
Lead, coach, and mentor operations staff, fostering a culture of accountability and continuous improvement
Act as liaison between the bank and risk regarding operations and vendor oversight

Qualifications:

Bachelor’s degree in business, finance, or related work experience
2 years of experience in banking operations, with at least 2 years in a leadership role (preferred)
Excellent communication, leadership, and problem-solving skills

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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This role is a full-time, in-person role at a single location: Our East Lansing, MI office. Are you fully available to be onsite every weekday?

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VP of Deposit Servicing

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