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Manager, Critical Facilities Operations Center

Austin, Texas, United States

Overview  

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation.  

Position Overview 

The Manager, Critical Facilities Operations Center is responsible for the day-to-day leadership of Fleet’s centralized 24/7 command-and-control function for critical facilities telemetry, alarm triage, dispatch, and event coordination. This leader ensures the CFOC operates with discipline, urgency, and technical rigor while supporting site teams during both routine operations and high-stakes incidents.  

This role is accountable for staffing, shift leadership, training, playbooks, escalation paths, alarm governance execution, KPI performance, and continuous improvement across the operations center.  

Job Responsibilities 

The successful candidate will be responsible for the following key areas: 

  • Safety, security, and availability are the most important things we do. Help Fleet deliver near-perfect execution on these dimensions by running a calm, disciplined, and highly reliable operations center.  
  • Lead the 24/7 CFOC team responsible for monitoring telemetry, alarms, trends, and operational events across Fleet campuses.  
  • Ensure timely and accurate triage, ticket creation, dispatch, escalation, and event communications to site teams and leadership.  
  • Build and maintain shift structures, coverage models, qualifications, and training programs for CFOC personnel.  
  • Own execution of response playbooks, escalation paths, incident bridges, event tracking, and communications protocols.  
  • Drive high-quality incident timelines, telemetry capture, documentation quality, and evidence preservation to support troubleshooting and RCA.  
  • Partner with site operations, engineering, and critical systems teams to improve alarm quality, reduce nuisance alarms, and refine monitoring strategies.  
  • Track and improve CFOC performance metrics such as MTTA, dispatch time, incident handling quality, alarm volume, and escalation effectiveness.  
  • Ensure new sites and expansions are fully operationalized into the CFOC with complete alarm coverage, dashboards, runbooks, contacts, and handoff readiness.  
  • Build a culture of accountability, technical curiosity, professionalism, and operational paranoia.  

 

Education & Experience 

  • 7+ years of experience in mission-critical operations, network operations, command center operations, or similar 24/7 response environments.  
  • 3+ years of people leadership experience managing shift-based or operations center teams.  
  • Working knowledge of data center critical facilities operations, telemetry, alarm management, and escalation disciplines.  
  • Strong operational judgment and calm execution during time-sensitive or high-consequence events.  
  • Experience with DCIM/BMS/EPMS/SCADA, ticketing/ITSM, and incident tracking workflows.  
  • Strong communication skills with the ability to coordinate multiple stakeholders clearly and quickly.  
  • Demonstrated ability to build process discipline, improve KPIs, and coach teams in a 24/7 environment.  
  • Willingness and ability to support off-hours escalation as needed.  

Location: Texas 

Expected Salary Range: $120,000 - $150,000 + Discretionary Bonus 

Fleet Data Centers Employment
Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.

Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@fleetdatacenters.com.

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