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Program Manager, Consumer Protection

New York, New York, United States

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

The Flex Consumer Protection Team is looking for a Program Manager to ensure our departments are compliant with our high standard of excellence across all touchpoints of the customer journey. This person will coordinate with departments to track and manage remediation of customer pain points, develop and enhance controls, and drive visibility into our progress at all levels of the business. The ideal candidate must have a passion for customer impact, outstanding organization, communication, and relationship-building skills, and should be energized by working with multiple stakeholders in different functional areas. This person will report into the VP of Compliance and our Consumer Protection Team lead.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What you’ll do

  • Coordinate with customer-impacting departments – including Product, Marketing, Risk, and Customer Success – to ensure friction points are eliminated to our speed and quality SLAs.
  • Develop and maintain a clear, rigorous system through which we track progress on corrective actions and remediations, working closely with Compliance colleagues where policies overlap.
  • Proactively identify and resolve roadblocks, and ensure we are making the right prioritization decisions.
  • Create regular reports on remediation milestones, performance, and issues.
  • Drive improvements to quality controls within our departments to ensure we prevent friction points from ever occurring in the first place.

Key qualifications

  • 3-5 years of program or project management experience, preferably including experience with a high-growth tech/fintech company.
  • Expertise in Compliance functions, such as Testing and Monitoring, and/or Policy and Procedure development, is preferred.
  • Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport.
  • Proficiency in project management software tools and Google Suite.
  • Familiarity with data tools like Tableau, Microsoft Power BI, or Sigma.
  • Excellent oral and written communication skills, and strong attention to detail.
  • Ability to thrive in a fast-paced environment.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $137,000 - $156,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company equity
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription

 For full time non-US employees, we offer

  • Competitive Pay
  • Company Equity
  • Unlimited PTO

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