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Senior Associate, Risk Ops

New York, New York, United States

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

We are looking for a highly motivated and detail-oriented Senior Associate, Risk Ops to join the Risk Operations team at Flex. This role will support the credit domain and will focus on scaling key credit risk initiatives such as direct deposit and income verification. Plus, the role will play a key role in standing up operational processes for new credit initiatives (i.e. cash flow underwriting). 

Responsibilities

  • Build and maintain standard operating procedures (SOPs) for new and existing credit risk initiatives; ensure SOPs are aligned with credit policy and risk objectives Train supporting BPO team on procedures and monitor the team for accuracy and quality through regular reviews and performance checks 
  • Monitor contact rates, support tickets, and customer complaints to identify high-friction experiences; escalate insights to stakeholders to ensure credit risk policies and the product experience are effective in not driving unnecessary customer pain
  • Collaborate closely with the support team to ensure they are equipped with the appropriate macros, FAQs, and training materials to effectively address customer questions related to credit risk initiatives
  • Identify and drive process improvements that increase efficiency, reduce errors, and limit customer contacts 
  • Conduct root cause analyses on operational issues and escalate insights to appropriate teams for resolution

Qualifications

  • 2-4 years of experience in operations, risk operations, or a related function within financial services
  • Proven ability to implement and manage operational processes with a high degree of precision
  • Analytical mindset with experience tracking operational KPIs and synthesizing data to inform decision-making
  • Strong cross-functional collaboration skills with a track record of working effectively with product and customer support teams
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and manage multiple priorities with minimal oversight
  • Comfortable using Google Sheets for logging and tracking data, familiarity with basic formulas is a plus

 

The salary compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.

For working locations in NY/NJ/CA, the base salary pay range will be $85,000 - $96,000 USD

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company equity
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription

 For full time non-US employees, we offer

  • Competitive Pay
  • Company Equity
  • Unlimited PTO

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