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GTM Operations Analyst

United States - New York

About the role:

We are hiring a Go-to-Market (GTM) Operations Analyst to sit within our GTM Operations and Enablement Team. Reporting to the Senior Manager of GTM Analytics, the role will produce accurate and actionable analytics and insights that enable our GTM team to make key strategic decisions. This position will initially focus on supporting our marketing function with future opportunities to support sales and customer success. Please apply if you have demonstrated an ability to conduct data analysis, reporting and strategic planning for a GTM function.

What you’ll be doing:

  • Dig deep into existing datasets to uncover helpful metrics to improve marketing performance and assess marketing investment ROI. 
  • Combine insights from marketing, sales and customer success to create a unified vision for GTM strategy and performance. 
  • Build impactful and actionable reports to operationalize processes, reviews and meetings. 
  • Train and enable business stakeholders to use data properly and make data-driven decisions. 
  • Use data to pinpoint account and contact targets for tailored messaging to high-propensity customers. Track performance of campaigns and A/B test messaging. 
  • Maximize usefulness and effectiveness of the reporting and analytics tools by ensuring commercial management is consistently looking at the right data, at the right time, in the right way.
  • Manage data integrity and ensure best practices are followed.

What you’ll need:

  • 2+ years of experience as a Business Analyst, Market Analyst, or similar role
  • Experience with marketing analytics and systems administration
  • Experience working with Salesforce, Marketo, Hubspot or other CRM and campaign management software
  • Experience building and analyzing attribution models including first-touch, last-touch and multi-touch attribution
  • Demonstrated quantitative and qualitative analytical abilities
  • Ability to effectively communicate and influence stakeholders with data
  • Demonstrated experience leading and owning cross-functional programs
  • Demonstrated experience owning the design, implementation, and optimization of initiatives and processes
  • Experience with SQL and modern data visualization tools (Qlik a plus)

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

  • Competitive salary 
  • Restricted Stock Units (RSUs)
  • Matching 401K Plan 
  • Comprehensive and generous health insurance, including vision and dental coverage
  • Home office allowance 
  • Generous PTO policy 
  • Half day Fridays
Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $77,500 - $96,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

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At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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