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Account Manager
About the role:
As an Account Manager (AM), you’ll be positioned to guide customers in unlocking Forter’s full value. Unlike at other companies where Customer Success may feel intermediary, Forter empowers its AM’s to drive both revenue retention and growth. In this role, you’ll forge lasting relationships with client executives, address complex business challenges, and expand partnerships—building business, technical, and relationship skills that accelerate your career.
This is position is based in New York City.
What you’ll be doing:
- Serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions
- Own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention
- Identify and track upsell opportunities in Salesforce to increase account value and revenue
- Lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers
- Support customers in using Forter’s products effectively through training and platform enablement
What you’ll need:
- Desired experience: 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers. Startup experience is a plus.
- Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred.
- Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts.
- Relationships: Excellent communication skills both internally and externally. Proven ability to develop relationships with customer executives.
- Program management: Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024)
- Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
- Forbes Cloud 100 (2021, 2022, 2023 and 2024)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Benefits:
- Competitive salary
- RSUs
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.
Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $100,000 - $125,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.
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