Back to jobs
New

Sr. Response Analyst

United States

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! 

At Fortra, we’re breaking the attack chain. Ready to join us? 

THE ROLE

The Senior Response Analyst plays a critical role in ensuring the availability, security, and efficacy of services within Fortra. This individual is responsible for responding to and containing high-impact service incidents, as well as managing service delivery, optimizing ITSM processes, and collaborating with cross-functional teams to drive continuous improvement. The individual will also play a key role in strategic meetings with leadership teams.

This role requires expertise in ITSM frameworks, process automation, and security compliance. The analyst will lead improvements in incidents management, change controls, and problem management using industry-leading ITSM platforms. The Senior Response Analyst is pivotal in shaping Fortra’s response strategies for optimal results.

WHAT YOU'LL DO

Incident Management:

  • Lead major incident response efforts, coordinating responder groups to resolve service & security issues swiftly and effectively.
  • Act as a trusted subject-matter expert for incident management & response strategies, practices, and techniques.
  • Direct postmortem discussions, integrating business-wide insights.
  • Collaborate at a high level to oversee improvements from postmortem findings.
  • Drive organization-wide incident response training and awareness.
  • Participate in an on-call rotation.

Change Management:

  • Administer change management processes to ensure smooth implementation and minimal disruption.
  • Lead CAB meetings with a strategic lens, making informed technical and procedural recommendations.
  • Assess RFC alignment with company strategy, reducing change risk and maximizing change effectiveness.
  • Champion and enact change management best practices throughout Fortra.
  • Analyze the long-term impact of changes to ensure alignment with broader strategic goals.
  • Represent Change Management when participating in discussions with adjacent departments regarding change strategy.

Problem Management:

  • Utilize Problem Management frameworks to solve or mitigate recurring or high impact issues.
  • Evaluate problems based on their impact and frequency.
  • Conduct thorough root cause analysis, documenting proposed or applied preventive measures.
  • Coordinate with senior leadership to align problem management strategies with Fortra's objectives.
  • Collaborate with the risk management department to track trends, proactively identifying patterns and systemic issues.

Miscellaneous:

  • Participate in strategic meetings with leadership teams, providing insights and guidance.
  • Proactively make recommendations for improvements and execute them promptly.
  • Contribute to a culture of incident management awareness.
  • Review, refine and tune metrics that drive organizational goals.

QUALIFICATIONS

  • Bachelor’s Degree in Computer Science, IT or an equivalent qualification.
  • 7+ years of experience in ITSM, IT Operations, or related roles.
  • 3+ years of experience in an incident management focused role.
  • Self-motivated and proactive attitude, with an “ownership” mindset.
  • Consistent, logical, methodical approach to problem-solving and troubleshooting.
  • Strong knowledge of ITIL framework and ITSM processes.
  • Strong leadership, communication, and stakeholder management skills.
  • Deep understanding of business alignment.
  • Ability to thrive in a customer-focused environment with high service expectations.
  • Comfortable with context-switching and prioritizing competing objectives.
  • Strong knowledge of best practices in on-premises and Cloud environments.

PREFERRED QUALIFICATIONS:

  • Skilled in delivering training sessions to teams or departments.
  • Experience with ITSM tools such as ServiceNow or Jira Service Management.
  • Familiarity with automation tools for ITSM.
  • Familiarity with software engineering practices such as CI/CD.
  • Strong inclination towards DevOps or Site Reliability Engineering methodologies.
  • Certifications in ITIL Foundation, ITIL Expert, or cloud technologies.
  • Security certifications such as ISC2 CC, GCP, Security+ or SSCP are a plus.

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.  

As a full-time, non-exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:  

  • Health, dental, and vision coverage as of hire 
  • Immediate enrollment in 401(k), HSA, and FSA plans 
  • Paid time off and sick leave 
  • Tuition and personal enrichment reimbursement 

Check out some of the of the other benefits we offer that are focused on your holistic well-being and our Diversity, Equity, and Inclusion program. 

Compensation

$95,000 - $130,000 USD

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

For purposes of this question " sponsorship to work in the United States' means "an H-IB visa petition, an 0-1 visa petition, a CPT visa petition, an E-3 visa petition, TN status and 'job flexibility benefits' (also known as 1-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer." (Please ask us if you are uncertain whether you may need immigration sponsorship or desire clarification.)

Select...

Our complete Privacy Policy can be found here. 

Please list a range (numeric values only)

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fortra’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.