Commercial Lines Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Sander Jacobs Cassayre team in Napa, CA. 

Job Summary:

The Account Manager is responsible for assisting the P&C Producers and clients with all servicing needs and providing information and guidance, as needed, to help achieve business goals. The Account Manager maintains effective relationships with clients, co-workers, carriers, vendors, and other business contacts. The Account Manager is also responsible for keeping abreast of industry trends, new product information, legislation, coverages, and technology to continuously improve the knowledge and performance of the agency.

This role supports a book of business that includes a significant construction-focused segment; therefore, prior experience handling construction commercial accounts is required.

Essential Functions:

• Provides technical support to P&C Producers; specifically in managing client needs, analyzing coverage forms and quotations. 
• Accompanies P&C Producers on client and prospect meetings as requested.   
• Completes client applications in coordination with P&C Producers; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations, endorsements, and policies.
• Orders and issues binders, certificates, policies, endorsements, and other related items; verifies accuracy; forwards them to clients with appropriate correspondence with assistance from the Associate Account Consultant.
• Determines if direct billing, agency billing, or premium financing is appropriate and invoices accordingly.
• Prepares summaries of insurance, schedules, and proposals as needed.
• Processes renewals in coordination with P&C Producers according to agency procedures. Occasionally takes the lead in renewal meetings including strategy determination, marketing, and carrier negotiations.
• Reviews policy audits; verifies accuracy and facilitates corrections, as needed, between client and carrier.
• Verifies policy and policy change information, facilitating corrections when necessary.
• Processes incoming mail and phone requests, responding promptly and appropriately.   
• Uses agency credit and collection policy in invoicing and pursuing prompt payments; requests cancellations from the carrier according to agency standards.   
• Determines reasons for cancellation requests; acts to retain accounts whenever possible; notifies P&C Producers.   
• Processes and follows up on cancellation requests to carriers to ensure accurate and timely resolution; maintains agency equity whenever possible.   
• Identifies exposure to loss and recommends appropriate coverages in coordination with P&C Producers.   
• Prepares premium allocations for clients as needed.
• Manages servicing for a construction-focused book of business, ensuring familiarity with construction risk exposures, COIs, contract requirements, additional insured endorsements, and related coverage needs.

Competencies and Qualifications:

• Ability to analyze complex insurance situations, needs, and options and communicate these options clearly and concisely.  
• Ability to understand written and oral communication and interpret abstract information.  
• Knowledge of insurance products and usages.  
• Knowledge of insurance markets and placement strategy.  
• Knowledge of insurance rating and underwriting procedures.  
• Ability to carry out complex tasks with both concrete and abstract variables.  
• Strong computer skills with proficiency in Outlook, Excel, Word, and AMS‑360.  
• Ability to direct others.  
• Ability to work independently and take the lead on all elements of client servicing when necessary.  
• Advanced negotiation and presentation skills.  
• Excellent written and verbal communication skills.  
• Ability to manage tight deadlines.  
• Experience with construction industry clients is required, including understanding of relevant coverages, endorsements, and compliance requirements.

Education and Experience:

• Must have prior experience as a Commercial Lines Account Manager
• Prior experience managing construction commercial accounts required.
• Must have a valid CA Property & Casualty License.

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!