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Senior Technical Program Manager
Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Senior Technical Program Manager (TPM) to lead and independently manage cross-functional projects focused on technical systems and system integrations. This role is critical in aligning business needs with technology solutions, ensuring seamless integration across platforms. The ideal candidate is a strategic thinker, a strong communicator, and a hands-on executor with a deep understanding of enterprise systems and integration of best practices.
In This Role
Program Leadership:
- Own the end-to-end delivery of complex technical programs involving multiple systems and stakeholders
- Support development and use of consistent project management tools and systems
- Promote the development and implementation of technology roadmaps and strategies
Scopes:
- Lead initiatives and projects to integrate and optimize systems across procurement, sales, order management, finance, accounting, warehouse management, reporting, and others
- Manage system roadmap oversight for key systems and partner across technical and business teams to deliver improvements and functionality
Stakeholder Management:
- Collaborate with business leaders, technical teams, and third-party vendors to define requirements, scope, and success metrics
- Develop frameworks for decision making and vets recommendations with senior leadership and key stakeholders
- Communicate program status, risks, and progress to various stakeholders including leadership.
Project Execution:
- Develop detailed project plans, manage timelines and resources effectively, mitigate risks, and ensure on-time, on-budget delivery
- Establish and execute a comprehensive communication plan to manage communications among various stakeholders within the organization
- Coordinate and scope projects between multiple teams to align team objectives
- Develop and maintain playbooks, plans, policies, and procedures for all project phases
- Collect and analyze data to inform decision-making and track program performance
- Resolve project related issues that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly
Technical Oversight:
- Partner with engineering and IT teams to ensure architectural alignment, data integrity, and system scalability
- Capture upstream and downstream technical impact and determine technical scope and ownership for delivery (e.g. licensing, versions, compatibility)
- Access functionality and code testing for technical accuracy by relying on QA, to ensure product meets the business requirements
- Work in tandem with development teams to ensure that the visual and interactive elements of a product are seamless and user-friendly
- Implement Agile methodologies, practices and tools to support the management of development cycles
- Enhance team collaboration to deliver high-quality products within tight deadlines
Change Management:
- Drive adoption of new systems and processes through effective communication, training, and support
- Develop and maintain consistent policies and procedures pre, during, and post implementation
Continuous Improvement:
- Identify opportunities to streamline workflows, improve data flow, and enhance system performance
- Evaluate and implement process improvements to enhance efficiency and productivity
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 10+ years of experience in technical program or project management
- Bachelor’s Degree in Computer Science, Information Systems, Business, related field or equivalent experience
- Proven track record of managing system integration projects across ERP, CRM, WMS, and other business platforms
- Understanding of business processes in B2B environments, especially in distribution or retail environments
- Experience with tools such as Salesforce, Microsoft Dynamics, Azure, and/or similar platforms
- Excellent communication, organizational, and leadership skills
- Ability to earn trust at all levels of the organization
- PMP, Agile, or Scrum certifications are a plus
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
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