New

Technical Support Specialist

Annapolis Junction, MD

We are seeking a Technical Support Specialist for one of our PRIME CONTRACTS that offers exciting opportunities to support essential services and mission critical activities across the enterprise. Our mission supports the Government Corporate Management Services (CMS) by providing full life cycle support services through the sustainment, modernization, and transformation of the enterprise corporate applications. These applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more. Come join our diverse and growing team with lots of opportunities! 

  • Provide Tier 1 Help Desk support for applications supporting Space and Property Management, Asset Management and Transportation Management applications.  
  • Create, manage, and maintain user accounts, permissions, and access requests across multiple applications and environments.  
  • Receive, document, triage, and track customer issues and service requests using the designated ticket tracking system, ensuring timely communication and resolution.  
  • Compile, organize, and analyze operational and help desk data to support reporting, metrics tracking, and trend analysis.  
  • Develop and maintain user guides, process documentation, standard operating procedures (SOPs), knowledge base articles, and other technical writing artifacts.  
  • Gain an understanding of business processes, workflows, and integrations across a portfolio of COTS and GOTS applications.  
  • Collaborate with system engineers, system administrators, developers, and technical writers to support day-to-day operations and ongoing modernization efforts.  
  • Support troubleshooting activities by gathering information, reproducing issues, documenting findings, and coordinating with technical teams for resolution.  
  • Participate in testing, validation, and user support activities for application updates, enhancements, and deployments.  
  • Assist with documenting application configurations, onboarding materials, and operational procedures to improve knowledge sharing and continuity.  
  • Gain exposure to a variety of technologies and disciplines, including system engineering, system administration, technical writing, and application development.  
  • Demonstrate a willingness to learn and grow into more technical roles and responsibilities based on interest, aptitude, and mission needs. 

Required: 

  • TS/SCI with Polygraph 
  • Associate’s Degree from an accredited college or university in Information Technology, Computer Science, Technical Writing, Business Information Systems, or a related technical field is required.  
  • Two (2) years of relevant Help Desk, customer support, or technical support experience may be substituted in lieu of an Associate’s Degree.  
  • Experience supporting Help Desk operations, including user account management, access provisioning, permissions management, and ticket tracking/resolution activities.  
  • Experience creating, editing, or maintaining technical documentation, user guides, standard operating procedures (SOPs), or knowledge base articles.  
  • Strong written and verbal communication skills.  
  • Demonstrated willingness to learn new technologies, business processes, and technical skillsets.  
  • Experience with Microsoft Office products, including Word, Excel, and PowerPoint.  
  • Strong attention to detail and ability to accurately document processes, issues, and resolutions.  
  • Exposure to or interest in technical areas such as system administration, application support, software development, technical writing, or systems engineering is desired. 
  • Must be able to work between the core hours of Monday through Friday 10:00AM-2:00PM. Exceptions will be considered on a case-by-case basis. 

Desired:

  • Familiarity with COTS or GOTS applications.  
  • Familiarity with Agile or ticket-based support environments.  
  • Experience supporting government or enterprise IT environments.  
  • Basic understanding of databases, web applications, or cloud technologies.  
  • Familiarity with tools such as Jira, Confluence, ServiceNow, or similar platforms. 

The estimated salary range for this position is between $90,000-$120,000 (annualized USD). This range reflects the typical pay for the role and is one part of the company's comprehensive compensation package. Actual salaries are influenced by several factors, such as location, the individual’s education, skills, experience, and competencies, as well as contract affordability and organizational needs.

 

What’s in It for You?
Flexible work environment
A team mentality – work with friendly, like-minded professionals
Work with innovative, cutting edge technologies
Enjoy extremely competitive compensation and benefits
A work-life balance you can count on
Opportunities to grow and advance your career on our dime
 
The Benefits You Get with Freedom
Amazing benefits including matching 401k, fully paid medical, and more
Generous paid time off – including paid site closure days
Competitive salary offerings
Paid training and tuition reimbursement
Referral bonuses
Fully paid life and disability
Annual logo wear allowance
Company sponsored events (game nights, holiday party, summer party, happy hours)
Interested in learning more about Freedom and our culture?  Contact us today!  We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.
 
As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status
VEVRAA Federal Contractor
 
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at
Phone: 410-290-9035 
Email: recruiting@goftsg.com
 
Equal Opportunity Employer, including disabled and veterans.
 
If you want to view the EEO Law poster, please choose your language: English - Spanish - Arabic - Chinese
 
If you want to view the EEO Law Supplement poster, please choose your language: English - Spanish - Chinese
 
If you want to view the Pay Transparency Policy Statement, please click the link: English

 

Create a Job Alert

Interested in building your career at Freedom Technology Solutions Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Freedom Technology Solutions Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.