Job Application for IT Technical Support Specialist (m/f/d)

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Location: Come and join us in Hamburg!

We are looking for an IT Technical Support Specialist to support our IT Service Desk in Hamburg.

YOUR DAILY ADVENTURES WILL INCLUDE:

Be the Hero of IT Support! Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to keep things running smoothly. This includes troubleshooting hardware with an MDM and solving software issues, resolving network connectivity problems, and assisting with application support.
Power Up Automation! Design and implement automation workflows, making IT support faster, smarter, and more efficient either in JIRA or in a low code environment like Workato.
Make IT Effortless! Fine-tune chatbots, self-service tools, and proactive work on IT solutions that save time and effort.
Be the Bridge Between IT & People! Work closely with teams across the company to improve onboarding, IT services, and workflow automation. Provide clear and effective communication to both technical and non-technical users.
Innovate & Improve! Identify pain points, optimize processes, and introduce new solutions that take IT to the next level. Contribute to the improvement of our SaaS environment.
Device Lifecycle Management! Manage hardware inventory and manage the provisioning of new employees with necessary IT resources.

TO BE SUCCESSFUL IN THIS ROLE:

You'll need to have a Problem-Solving Mindset and the ability to systematically diagnose and resolve technical problems.
Automation & IT Efficiency is key! You'll need the passion for improving IT processes through automation and desirable scripting using Bash, Python, or similar languages.
You'll need to have Strong Communication Skills to effectively communicate technical solutions to both IT and non-technical teams. Proficiency with communication tools like Google Workspace, Slack, and Zoom is essential.
Collaboration & Cross-Team Coordination! Work closely with HR, IT Solutions, and other departments to enhance IT service delivery. Experience with Atlassian tools like JIRA and Confluence is a plus.
You'll need to be Proactive & Self-Driven! Take ownership of tasks and suggest improvements to our IT infrastructure.

Required Technical Skills:

Experience with Identity Providers such as Okta, Azure AD, and Active Directory.
Proficiency in managing and troubleshooting Google Workspace.
Experience with MDM solutions for managing macOS, Windows, and iOS devices.
Familiarity with SaaS environments.
Ability to write clear and concise technical documentation.
Experience with JIRA for ticket management and issue tracking.

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health Insurance
Employee assistance program

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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IT Technical Support Specialist (m/f/d) - Hamburg

YOUR DAILY ADVENTURES WILL INCLUDE:

TO BE SUCCESSFUL IN THIS ROLE:

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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FN Demographic Questions