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Scheduling Coordinator

Denver, Colorado

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

Scheduling Coordinator at Frontera Health

Frontera Health is seeking a dynamic Scheduling Coordinator to oversee and enhance the appointment scheduling process for services across our clinics in New Mexico and Colorado. This pivotal role demands exceptional organizational, communication, and leadership skills to ensure accurate scheduling, optimize clinician availability, and drive operational efficiency. As the primary liaison for clients, clinicians, and administrative staff, the Scheduling Coordinator will also play a key role in managing authorization utilization and contributing to process development in our fast-paced startup environment. 

Key Responsibilities:

Client Scheduling Management:

  • Coordinate, schedule, and reschedule client appointments, maximizing clinician availability and ensuring alignment with client needs.
  • Monitor client attendance and proactively address conflicts, cancellations, and no-shows to maintain seamless service delivery.
  • Confirm appointments with clients and caregivers, and implement reminder systems to enhance attendance rates.
  • Maintain accurate and up-to-date scheduling records, promptly communicating any changes to clients and clinicians.

Staff Coordination & Support:

  • Collaborate closely with clinicians to manage scheduling across all stages of client care.
  • Align staff schedules with availability and clinical capacity, addressing conflicts, time-off requests, and changes efficiently.
  • Ensure that clients are matched with staff based on both client needs and staff qualifications.
  • Assist in developing and maintaining group therapy schedules where applicable.
  • Coordinate with onboarding and recruiting to establish shadowing schedules for incoming behavior technicians.

Client & Caregiver Engagement:

  • Serve as the main point of contact for clients and caregivers for any scheduling-related inquiries, changes, or issues.
  • Address concerns with professionalism and empathy, ensuring a positive experience for clients and their families.

Communication & Collaboration:

  • Communicate effectively with staff regarding their schedules, changes, and any special requests.
  • Collaborate with Human Resources, Intake, Recruiting, and Clinical teams to ensure adequate staffing levels.
  • Ensure all stakeholders are informed of any changes to schedules, providing timely and clear communication.
  • Supporting processes to maintain comprehensive and accurate data on staff and client schedules.

Process Development & Improvement:

  • Continuously evaluate and improve scheduling processes to enhance efficiency and effectiveness.
  • Identify opportunities to reduce cancellations and maximize clinician utilization, contributing to workflow optimization and improved client satisfaction.
  • Implement scheduling best practices and assist in the development of new policies and procedures.

Qualifications:

  • Strong organizational skills, attention to detail, and ability to manage competing priorities
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively across different teams and disciplines.
  • Experience in scheduling, customer service, or administrative roles, preferably in healthcare or human services.
  • Familiarity with scheduling software and data management tools is a plus.
  • Experience with ABA therapy scheduling is preferred.

Details

  • The Scheduling Coordinator role is based in Denver, CO
  • This is a hybrid position with a 3 day a week in office requirement 
  • Join Frontera Health and be a vital part of a dedicated team that is making a difference in the lives of children with autism across New Mexico and Colorado!

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above.

Expected Pay Range in Denver:

$22.00 - $28.00/hour

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

  • Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
  • Fostering a culture of inclusion and belonging where everyone feels valued and respected.
  • Providing reasonable accommodations to employees with disabilities.
  • Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

  • Recruiting and hiring a diverse workforce that reflects the communities we serve.
  • Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
  • Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.

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