Deskside Support Specialist

O'Fallon, Illinois, United States

Deskside Support Specialist

Location: On-Site
Company: G2IT
Salary: $50,000–$55,000 annually, depending on experience
Schedule: Monday–Friday | Typically 8-hour shifts
Clearance Required: Active DoD Secret Clearance

Take Your IT Career to the Next Level with G2IT!

Are you an IT professional who enjoys solving technical challenges, working directly with users, and making a meaningful impact?

G2IT is seeking a Deskside Support Specialist to join our mission-focused IT operations team. This is an excellent opportunity for a hands-on IT professional looking to expand their technical experience while supporting critical Department of Defense operations.

In this role, you won't just be answering support tickets. You'll be a key part of the team keeping essential IT systems and users operational. You'll troubleshoot real-world technical challenges, collaborate with experienced IT professionals, and gain exposure to enterprise systems and mission-critical technology.

If you have a passion for technology, enjoy helping others, and want to build your career in a dynamic DoD environment, we'd love to hear from you!

Why Join G2IT?

  • Meaningful Work: Support mission-critical operations where your technical expertise makes a direct impact.

  • Hands-On Technical Experience: Work with enterprise hardware, software, workstations, virtual clients, and IT support systems.

  • Professional Growth: Expand your troubleshooting skills and collaborate with network, systems engineering, and application support teams.

  • Collaborative Team Environment: Work alongside experienced IT professionals who share a commitment to supporting the mission.

  • Consistent Work Schedule: Enjoy a typically Monday–Friday, 8-hour workday, with schedule adjustments during operational events.

  • Competitive Compensation: Earn $50,000–$55,000 annually, depending on experience.

What You'll Be Doing

As a Deskside Support Specialist, you'll serve as a trusted technical resource for end users, providing responsive support and helping ensure uninterrupted IT operations.

Your responsibilities will include:

  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, monitors, printers, peripherals, and software applications.

  • Troubleshoot and resolve Windows operating system, Microsoft Office, hardware, software, and network connectivity issues.

  • Deliver hands-on technical assistance to users in a fast-paced, mission-focused watch floor environment.

  • Install, configure, maintain, and troubleshoot desktops, laptops, virtual clients, and other end-user devices.

  • Collaborate with network engineers, systems administrators, and application support teams to resolve complex technical issues.

  • Diagnose technical problems, identify root causes, and implement effective solutions.

  • Manage and document incidents, service requests, troubleshooting steps, and resolutions using an enterprise IT Service Management (ITSM) platform.

  • Support incident management, request fulfillment, and end-user device lifecycle activities.

  • Perform fault isolation and diagnostic procedures to restore service efficiently.

  • Contribute to technical documentation, troubleshooting guides, and knowledge base improvements.

  • Support mission operations during contingency or Real World events, including schedule adjustments when required.

What We're Looking For

We're looking for a motivated IT professional who takes pride in solving problems, providing excellent customer service, and supporting a team-oriented environment.

Required Qualifications

  • At least 2 years of Service Desk, Help Desk, or related technical support experience in an enterprise IT environment.

  • Active DoD Secret Security Clearance.

  • Current DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or equivalent.

  • U.S. citizenship.

  • Hands-on experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and network connectivity issues.

  • Strong communication and customer service skills.

  • Ability to troubleshoot technical issues independently and work collaboratively with other IT teams.

  • Ability to perform effectively in a fast-paced, mission-critical environment.

Preferred Qualifications

  • Bachelor's degree or equivalent professional experience.

  • ITIL Foundation v3 or higher certification.

  • Experience with BMC Remedy or a comparable enterprise ITSM platform.

Work Schedule

This position typically follows a Monday–Friday schedule, working eight hours per day. During Real World mission events or operational contingencies, schedules and duty hours may be adjusted to meet mission requirements.

Make an Impact with G2IT

At G2IT, your work matters. As a Deskside Support Specialist, you'll have the opportunity to apply your technical knowledge, tackle new challenges, and work alongside experienced professionals supporting critical DoD operations.

Annual Salary: $50,000–$55,000, depending on experience.

 

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