ServiceNow Administrator

O'Fallon, Illinois, United States

 

ServiceNow Administrator

Position Overview

G2IT is seeking a ServiceNow Administrator to support the administration, configuration, and maintenance of the ServiceNow platform. The ideal candidate will ensure the platform operates efficiently, provide day-to-day administrative support, and work closely with technical teams and customers to enhance IT Service Management (ITSM) capabilities. This is an excellent opportunity for a junior to mid-level ServiceNow professional looking to grow their career in a collaborative environment.

Required Qualifications

  • Active Secret Security Clearance
  • Current ServiceNow Certified System Administrator (CSA) certification
  • Current CompTIA Security+ certification
  • 2–5 years of ServiceNow administration experience
  • 4–7 years of overall IT experience

Responsibilities

  • Administer and maintain the ServiceNow platform and ITSM modules.
  • Configure users, roles, workflows, forms, business rules, and notifications.
  • Support Incident, Change, Problem, Service Catalog, Knowledge, and CMDB.
  • Troubleshoot platform issues and provide day-to-day administrative support.
  • Assist with platform upgrades, patches, and system enhancements.
  • Maintain system documentation and follow ITSM best practices.
  • Collaborate with customers and technical teams to support business requirements and improve platform functionality.

Preferred Qualifications

  • Experience supporting enterprise ServiceNow environments.
  • Knowledge of ITIL and IT Service Management best practices.
  • ServiceNow Certified Implementation Specialist (CIS-ITSM) certification is a plus.

 

Annual Salary $100,000k-125,000k, depending on experience

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