Client Service Support

Build lasting client partnerships and deliver exceptional service across customer success, sales and operations.  

As a client service support associate at Gallup, you’ll play a pivotal role in delivering world-class support to our clients while gaining end-to-end exposure to how a SaaS business operates. Working with the Gallup Access platform, you will strengthen client relationships, support sales and CRM processes, and deliver engaging product demonstrations that empower organizations to achieve meaningful outcomes. 

If you’re energized by helping clients succeed, eager to grow your expertise and ready to make a meaningful impact, we invite you to apply today. 

What You’ll Do  

• Respond to client support tickets using Zendesk, troubleshoot issues, and follow through to ensure timely and accurate resolution 
• Register contracts and deals in the Customer Relationship Management (CRM) platform, maintain accurate client records, and support sales administration for contractors and internal teams
• Prepare basic reports and pipeline updates to support business development and consulting teams
• Deliver Gallup Access superuser training and product demonstrations for prospects and new clients, supporting onboarding and clearly communicating platform features in a client-friendly manner
• Serve as a liaison between clients, consultants, business development teams and external contractors
• Provide feedback on client experiences to enhance Gallup’s products, services and customer journey  

Who We Want  

• Organized overachievers who thrive in fast-paced environments and manage multiple priorities with accuracy, urgency and attention to detail
• Client-focused communicators who build trust, deliver exceptional service and translate complex concepts into clear, meaningful insights
• Continual learners who are intellectually curious, eager to master new technologies and motivated to deepen their expertise in SaaS platforms
• Dependable partners who take ownership of their work, follow through on commitments and consistently exceed expectations
• Proactive problem solvers who demonstrate initiative, adapt quickly, and leverage technology and AI tools to enhance efficiency and client impact 

What You Need  

• Bachelor’s degree or equivalent required
• At least two years of experience in customer support, customer success, sales operations or account coordination required
• Full fluency in Japanese and conversational English required
• Exposure to SaaS or technology environments required
• Experience conducting product demonstrations, onboarding sessions or client training preferred
• Experience with CRM systems, Zendesk or similar customer support tools is a plus
• A commitment to working on-site at Gallup’s Tokyo office at least three days per week required
• Eligibility to work in Japan required; this position is not eligible for employment visa sponsorship 

What You’ll Experience 

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy working in our collaborative office environment in Hamamatsucho — a business area and gateway to the heart of Tokyo — just 20 minutes from Haneda Airport, surrounded by cafes and restaurants, and with gorgeous views of the iconic Tokyo Tower. 

About Gallup 

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup. 

Gallup offers a robust benefits package that includes competitive pay, health insurance options, life insurance, a retirement savings program, an employee stock ownership program, mass transit reimbursement, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates’ wellbeing. 

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace. 

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States. 

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants. 

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